2023-09-08   Request for Tender For the Provision of Airport Management System (AMS) Consultancy Services to The Shannon Airport Authority (Shannon Airport Authority DAC)
The Contracting Authority invites responses (“Tender Responses”) to this Request for Tender (“RFT”) from economic operators (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT, “Requirements and Specifications”, (“the Services”). The Shannon Airport Authority DAC is the Contracting Authority for this procurement competition (“the Contracting Authority”). View the procurement »

2023-04-14   Dublin City Council is seeking to establish a Multi-Operator Framework Agreement for the provision of a contract... (Dublin City Council)
Dublin City Council is seeking to establish a Multi-Operator Framework Agreement for the provision of a fully functional contracts register and management system. The Framework Agreement will be established on foot of an initial contract for Dublin City Council only, but is available for use by all Local Authorities in Republic of Ireland. The framework agreement will be for 7 years. Dublin City Council propose to award a contract for the provision of a software solution for the creation, management and … View the procurement »

2023-03-13   Qualification Questionnaire for establishing a Single Party Framework Agreement for the Provision of Multi Channel... (National Treatment Purchase Fund)
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising: - All types of communication: o Post (essential) o Text (SMS) o Email o Portal o Other digital innovations (now and in the future) - End to end managed service (including pro-active service management/monitoring) - Communication management and reporting system - Other relevant services which may arise … View the procurement »

2022-01-26   Tender for the Supply and Management of National Age Cards (An Garda Síochána)
Provision of a Managed Service for the Manufacture and Supply of the National Age Card. The Garda National Age Card is available to individuals who have reached their eighteenth birthday by the date of application. Age Cards can be purchased on the Age Card website www.agecard.ie. The scheme is administered by the Garda Community Relations Bureau. The card is widely accepted as proof of age by retailers of alcohol/tobacco, licensed premises and other facilities. It carries advanced security features … View the procurement »
Mentioned suppliers: Credit Card Systems Ireland Ltd

2021-08-10   CONTRACT FOR THE PROVISION OF A FINANCIAL MANAGEMENT SYSTEM TO HORSE RACING IRELAND AND SUBSIDIARIES (Horse Racing Ireland (HRI))
The Contracting Authority is publishing a request for tenders to companies that can supply, install, integrate, customise, maintain, upgrade and support a Finance Management System (FMS) and associated processes. View the procurement »

2020-12-18   IP Telephony System, Customer Contact Center and Unified Communications System for Donegal County Council (Donegal County Council)
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also. It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also … View the procurement »

2020-12-16   20/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc. View the procurement »
Mentioned suppliers: Fexco Limited

2020-12-09   Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions (National Transport Authority)
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited

2020-01-09   Single Party Framework Agreement for the Provision and Support of a Student Management Solution (National University of Ireland, Galway (NUI Galway))
NUI Galway are embarking on this tender process to upgrade our existing student management system to meet current and future business needs ensuring we maximise the benefits of technological advances. The student digital pathways aims to improve the organisation, processes and underlying technology used to manage the students’ journey at NUI Galway – from recruitment to graduation covering core University capabilities such as: — student recruitment, — student admissions, — student registration, — student … View the procurement »

2019-02-13   ESS034C Request for Tenders for the Provision of a Customer Relationship Management (CRM) System for the University... (Education Procurement Service (EPS))
The University of Limerick (UL) will appoint a successful supplier for the supply of a Customer Relationship Management System (CRM). The initial project is to supply this system to the to the Graduate Entry Medical School (GEMS) at University of Limerick (UL), subsequent projects may be initiated to supply the system to support other processes, departments or schools within the University of Limerick, should the need arise. View the procurement »

2018-12-04   Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document. View the procurement »
Mentioned suppliers: Capita Customer Solutions Ltd

2018-09-20   Implementation, Maintenance and Support of a Business to Business (B2B) CRM Solution Incorporating Email Marketing... (Tourism Ireland Limited)
Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their industry partners on the Island of Ireland, and overseas trade, media and business tourism contacts in their markets. The solution may also be used in … View the procurement »

2018-04-23   RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer … View the procurement »
Mentioned suppliers: Provident CRM Ltd

2017-05-02   Provision of a Managed Service for the Manufacture and Supply of the National Age Card. The Garda National Age Card... (The Office of Government Procurement)
Provision of a Managed Service for the Manufacture and Supply of the National Age Card. The Garda National Age Card is available to individuals who have reached their eighteenth birthday by the date of application. Age Cards can be purchased on the Age Card website www.agecard.ie. The scheme is administered by the Garda Community Relations Bureau based at Harcourt Square in Dublin. The card is widely accepted as proof of age by retailers of alcohol/tobacco, licensed premises and other facilities. It … View the procurement »
Mentioned suppliers: Credit Card Systems Ireland Ltd

2017-03-30   Request for Tenders (RFT) for appointment to a multi-party framework for the provision of Information Communication... (National Treasury Management Agency (NTMA))
The National Treasury Management Agency (NTMA) is seeking tenders for appointment to a multi-party framework for the provision of Information Communication Technology (ICT) Software Advisory Services to the NTMA and the National Asset Management Agency (NAMA). Please see the RFT attached to this notice for further information. View the procurement »
Mentioned suppliers: Aspiracon Limited trading as Aspira Auxilion Ireland Limited trading as I.T.... Auxilion Ireland Limited, trading as I.T.... Bearing Point Unlimited Company CapGemini Sogeti Ireland Limited Codec-dss Limited CubeMatch (ireland) Limited DNM Technology Limited Ernst & Young Chartered Accountants trading as EY Ernst and Young Chartered Accountants... Fujitsu (Ireland) Limited Olas Software Training and Development Limited PWS Consortium (comprising Crazy Horse... SQS Software Quality Systems (Ireland) Limited Version 1 Software Unlimited Company... Vertice Integration Services Limited Vidatum Limited trading as Vidatum

2015-09-11   The Provision of a Managed Service for the Manufacture and Supply of the National Age Card and the Management of the... (The Office of Government Procurement)
Provision of a Managed Service for the Manufacture and Supply of the National Age Card. The Garda National Age Card is available to individuals who have reached their eighteenth birthday by the date of application. Age Cards can be purchased on the Age Card website www.agecard.ie The scheme is administered by the Garda Community Relations Bureau based at Harcourt Square in Dublin. The card is widely accepted as proof of age by retailers of alcohol/tobacco, licensed premises and other facilities. It … View the procurement »
Mentioned suppliers: Credit Card Systems Ireland Ltd

2015-05-06   Mutiple-Supplier Framework for Software Development Lifecycle Services for the Central Bank of Ireland (Central Bank of Ireland)
The Information Management and Technology Directorate (‘IMTD’) of the Central Bank is seeking to establish a multi-party framework agreement with several service providers for the provision of Software Development Lifecycle Services. The Successful Tenderer(s) shall be required to provide specifically-skilled project resources to the Central Bank as needs arise on individual projects, to work as part of a Central Bank project team. The skills required of appointed project resources shall vary depending … View the procurement »

2014-03-07   2013P049 - The Identification and Implementation of a Contact Management Solut Management Solution for certain... (Central Bank of Ireland)
The Identification and Implementation of a Contact Management Solution for certain activities within the Central Bank of Ireland. View the procurement »