2023-03-15   Provision of Services for the National Quality Assurance Framework of Tourism Accommodation (Fáilte Ireland-National Tourism Development Authority)
Fáilte Ireland are inviting interested parties to tender for ‘The Provision of Services for the National Quality Assurance Framework of Tourism Accommodation’ contract. The purpose of the contract is to manage and administer the quality assurance process for tourism accommodation businesses within the National Quality Assurance Framework (NQAF.) View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited

2022-02-21   Services for the registration of bovine births, issuing of bovine passports and processing of notifications in... (The Minister for Agriculture, Food and the Marine)
A managed service function which will consist of the registration of newly-born bovine animals, the printing and issue of bovine passports for these animals, and the recording of bovine movements and on-farm bovine deaths. View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited

2020-12-09   Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions (National Transport Authority)
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited

2020-03-10   Framework for Managed Business Process Support Services 2 Gen. for OGP (The Office of Government Procurement)
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
Mentioned suppliers: Abtran ARI Services Europe Ltd (ARISE) ARI Services Europe Ltd [ARISE] Capita Customer Solutions Limited Capita Customer Solutions Ltd eDocs Iron Mountain Ireland Limited Iron Mountain Ireland Ltd Kefron Limited Kefron Ltd Key Answering Systems Ltd RigneyDolphin Group Servisource Recruitment

2017-03-28   Customer Contact Call Handling Services and The Provision of Customer Agents (Iarnrod Eireann-Irish Rail)
This is a call to competition by Iarnród Éireann for the procurement of Customer Contact Call Handling Services and for the provision of Customer agents * 4. View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited