Provision of Services for the National Quality Assurance Framework of Tourism Accommodation

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland are inviting interested parties to tender for ‘The Provision of Services for the National Quality Assurance Framework of Tourism Accommodation’ contract. The purpose of the contract is to manage and administer the quality assurance process for tourism accommodation businesses within the National Quality Assurance Framework (NQAF.)

Deadline

The time limit for receipt of tenders was 2023-04-17. The procurement was published on 2023-03-15.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Capita Customer Solutions Limited

Who?

• Fáilte Ireland-National Tourism Development Authority

What?

• Business services: law, marketing, consulting, recruitment, printing and security › Business and management consultancy and related services

Where?

• Éire/Ireland

Procurement history

Date	Document
2023-03-15	Contract notice
2023-08-01	Contract award notice

Contract notice (2023-03-15)
Object
Scope of the procurement
Title: Business and management consultancy and related services
Reference number: AR/2023/01
Short description:

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business and management consultancy and related services 📦
Additional CPV: Business and management consultancy and related services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: D01WR86
Postal town: Dublin
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847783 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237303&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237303&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2023-03-15 📅
Submission deadline: 2023-04-17 📅
Publication date: 2023-03-20 📅
Identifiers
Notice number: 2023/S 056-164898
OJ-S issue: 56
Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers. 4) Establishment of this contract will be subject to the approval of the competent authorities. 5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time. 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return FULLY COMPLETED tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.

4) Establishment of this contract will be subject to the approval of the competent authorities.

5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time.

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return FULLY COMPLETED tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Object
Scope of the procurement
Estimated total value: 7 000 000 EUR 💰
Estimated value excluding VAT: 7 000 000 EUR 💰
Duration: 60 months

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

As per the Invitation to Tender available for downloading from www.eTenders.gov.ie

Contract execution
Contract performance conditions:

As per the Invitation to Tender available for downloading from www.eTenders.gov.ie

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2024-04-17 📅
Tender opening date: 2023-04-17 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sabrina Jones
Internet address: www.failteireland.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237303&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

2) This is the sole call for competition for this service.

+ 5 more

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.

4) Establishment of this contract will be subject to the approval of the competent authorities.

5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time.

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return FULLY COMPLETED tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Information about review deadlines:

The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.

Source: OJS 2023/S 056-164898 (2023-03-15)

Contract award notice (2023-08-01)
Object
Scope of the procurement
Total value of the procurement: 8 000 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2023-08-01 📅
Publication date: 2023-08-04 📅
Identifiers
Notice number: 2023/S 149-475148
Refers to notice: 2023/S 056-164898
OJ-S issue: 149

Procedure
Award criteria
Quality criterion (name): Fitness for Purpose of the Proposed Solution
Quality criterion (weighting): 20
Quality criterion (name): Overall Merit of the Human Resources Proposed
Mobilisation, Contract Management & Reporting
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 40

Award of contract
Date of contract conclusion: 2023-07-31 📅
Name: Capita Customer Solutions Limited
National registration number: 377757
Postal address: Unit B, West Cork Business and Technology Park
Postal town: Clonakilty
Postal code: Cork
Country: Ireland 🇮🇪
Phone: +353 864110186 📞
E-mail: kieran.platt@capita.com 📧
Internet address: http://www.capita.com 🌏
Total value of the procurement: 8 000 000 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2023/S 149-475148 (2023-08-01)

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