Procurements: Administrative services for business operations (page 2)

2013-04-22 Managed Services 2013 - Provision of Contact Centre and Administration Services (The Teaching Council)
The provision of an in-sourced, managed services arrangement, hosted within the Teaching Council's premises in Maynooth. The service will be dedicated to providing a range of administration activities, to include: — Telephone call handling relating to application status; requests for forms; renewals; complaints; general queries etc. — Email and correspondence relating to straightforward and routine items. — Administration activity relating to: - Processing registrations; - Coordinating Garda vetting; - … View the procurement »

2013-03-19 Services for Contact Centre for Student Enrolment (ITSLIGO)
IT Sligo has initiated a project to outsource its requirements for student contact centre services. Its aim is to acquire an efficient, timely and customer centred outsourced service for the processing of Student Registration Applications, and payment of associated fees as relevant and to interface with its customers accordingly. It is envisaged that the award date for this contract will be June 2013. View the procurement »

2012-08-03 Provision of General Professional Service Framework (An Cheim Computer Services)
An Chéim invites tenders from suitably qualified Service providers to form a supplier panel under GPS Framework for the provision of General Professional Services. Note: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=478772. View the procurement »

2012-07-19 Provision of Customer Contact Management Services (Commission for Energy Regulation)
The Commission for Energy Regulation (‘the CER’) is the independent body responsible for overseeing the regulation of Ireland's electricity and gas sectors. The CER has a specific statutory function in relation to handling complaints and providing information to natural gas and electricity customers set out in SI 463 of 2011. Currently this service is provided in-house by a dedicated team known as the Energy Customers Team (ECT). As a result of increasing customer contact levels and an expanded remit, … View the procurement »
Mentioned suppliers: ARI Services Europe Ltd t/a ARISE

2012-05-25 Framework Agreement - re provision of consultancy expertise, advice, and support to the DCYA (Department of Children and Youth Affairs)
The Department of Children and Youth Affairs (DCYA) in Ireland was established in June 2011. It has been charged with a very significant reform agenda which is to be delivered according to a demanding timetable. In addition to the requirements attaching to its own development as the first ever Government department dedicated to the interests of children and young people, the DCYA is leading wider reform of children’s services. This process includes the establishment of a new statutory agency the Child … View the procurement »

2012-05-03 Framework agreement - re provision of consultancy expertise, advice, and support to the DCYA (Department of Children and Youth Affairs)
The Department of Children and Youth Affairs (DCYA) in Ireland was established in June 2011. It has been charged with a very significant reform agenda which is to be delivered according to a demanding timetable. In addition to the requirements attaching to its own development as the first ever Government department dedicated to the interests of children and young people, the DCYA is leading wider reform of children’s services. This process includes the establishment of a new statutory agency the Child … View the procurement »

2012-05-02 Framework Agreement - re provision of consultancy expertise, advice, and support to the DCYA (Department of Children and Youth Affairs)
The Department of Children and Youth Affairs (DCYA) in Ireland was established in June 2011. It has been charged with a very significant reform agenda which is to be delivered according to a demanding timetable. In addition to the requirements attaching to its own development as the first ever Government department dedicated to the interests of children and young people, the DCYA is leading wider reform of children’s services. This process includes the establishment of a new statutory agency the Child … View the procurement »

2012-03-29 Maintenance contracts 2013 - 2015 (Shannon Development Co. Ltd.)
Shannon Development is a regional development company. The brief of Shannon Development is to generate industry, tourism and regional development in the Shannon Region which includes counties Clare, Limerick, North Tipperary, South Offaly and North Kerry. The Company’s extensive property portfolio throughout the region includes approximately 3.7 m sq. ft. of industrial space, 58 business parks/enterprise centres and 29 multi-tenanted buildings. Shannon Development wishes to create three separate … View the procurement »

2012-03-01 PQQ for Supply of Insourced/Outsourced Services (Irish Bank Resolution Corporation Limited)
The purpose of this pre-qualification questionnaire is to provide the Bank with options for consideration in respect of the potential insourcing/outsourcing of all or part of the following services - IT, Facilities, back-office operations and Human Resources. If IBRC were to proceed with an insourcing/outsourcing arrangement the Bank would ideally seek the provision of all Services from a single supplier, or consortium but may consider alternative proposals. The potential services required (“Services”) … View the procurement »

2011-12-02 Managed Services (Private Residential Tenancies Board)
PRTB has initiated a Project to outsource its requirements for data management and contact centre services. PRTB’s aim is to provide an efficient, timely and customer centred service for (1) the processing of Registration and Dispute Applications, and payment of associated fees and (2) the interface with its customers to handle daily contact. It is envisaged that the award date for this contract will be in March 2012, and the outsourcing will commence on a phased basis. This Project will require a number … View the procurement »

2011-11-01 Administrative Examination and Programme Support Services (Pre-Hospital Emergency Care Council)
The Pre-Hospital Emergency Care Council (PHECC)wish to conduct a public procurement competition for backup ICT support services for NQEMT examinations, administrative support services to national programme support services and national distribution of PHECC material and publications. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=331874. The awarding authority has indicated … View the procurement »