Procurements: Helpdesk and support services (page 6)

2011-12-23 Provision of on-site ICT support service (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The Department of Foreign Affairs and Trade invites tenders for the provision of on-site ICT support services at the Department's offices in Dublin and Limerick. Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=307432. View the procurement »
Mentioned suppliers: Tomorrows World Limited

2011-11-08 School transport system (Bus Eireann/Irish Bus)
The Contracting Authority proposes awarding a contract for the provision of a school transport system. The main functionality of the system required are per pre-qualification questionnaire document. Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=336512. View the procurement »

2011-08-26 ITIL Service Desk and Infrastructure Support (Fáilte Ireland-National Tourism Development Authority)
This is framework agreement for a period of 4 years for the following requirements: (a) The requirement is for an Outsourced Technical Support Service to support Fáilte Ireland's ICT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and on-site support resources. Fáilte Ireland currently has two ICT centres, both located in Dublin (Amiens Street and within a commercial co-lo hosting facility), and provides services to approx. 350–400 users … View the procurement »
Mentioned suppliers: PFH

2011-06-23 Provision of an integrated service desk for the networks business of Bord Gáis Éireann (Bord Gais Eireann)
This notice is being driven by a mandated European directive (Directive 2009/73/EC) to separate the network and energy businesses of Bord Gáis. This is known as the third gas directive. As part of the implementation of the Third Gas Directive, Bord Gáis is currently being separated into two autonomous businesses – Bord Gáis Networks and Bord Gáis Energy. This separation will be completed by March 2012. As a result of this separation, some of the shared services currently available to both businesses will … View the procurement »

2011-06-08 Commercial Vehicle Roadworthiness - Commercial Vehicle Information Systems (Road Safety Authority (RSA))
The Road Safety Authority requires Information & Communications Technology services for the design, development, implementation and operation of an intergrated ICT system to support the Commercial Vehicle Roadworthiness Reform Programme. Further details are set out in the qualification documentation, obtainable on the etenders website. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at … View the procurement »
Mentioned suppliers: SGS Societe Generale de Surveillance SA

2011-05-06 Systems support and consultancy for Dataease applications tender 2011 (Irish Prison Service)
The Irish Prison Service of the Department of Justice, Equality and Law Reform invites tenders for the provision of support and consultancy for DataEase Applications in the Irish Prison Service, the Court Service, the Department of Justice & Equality and its associated services/agencies. Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=231792. View the procurement »

2011-03-02 SAP HR Technical Maintenance & Support (Health Service Executive)
The Health Service Executive (HSE) invites Expressions of Interest for a technical support partner to provide technical configuration services to support its SAP HR System as outlined in the summary of requirement. The initial requirement is for a period of 4 years with the option to extend for a further 12 months. SAP HR system is currently deployed in 6 former Health Board areas and St. James’ Hospital, Dublin, however HSE reserves the right to utilise the outcome of this process as required across HSE … View the procurement »
Mentioned suppliers: IBM Global Ireland Ltd

2011-02-18 Supply of outsourcing services to the primary care reimbursement service (Health Service Executive)
The HSE invites expressions of interest from competent service providers who wish to be considered for a tender to provide outsourcing services. The HSE wishes to establish a multi-operator framework agreement, of duration of 3 years with an option to extend for another year. The tender has been divided into 4 lots, covering:- ICT support, maintenance and development- ICT operations, infrastructure administration- hardware support- call centre business process support services. Note: to register your … View the procurement »