Contract notice (2021-10-08)
Contracting authority
Name and addresses
Name: Central Statistics Office
National registration number: N/a
Postal address: Skehard Road, Mahon
Postal town: Cork
Postal code: Cork
Country: Ireland
🇮🇪
Contact person: Olivia Brady
Phone:
+353 18951345 📞
E-mail:
olivia.brady@cso.ie 📧
Region:
Éire/Ireland
🏙️
URL:
www.cso.ie 🌏
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/285 🌏
Communication
Documents URL:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199372&B=ETENDERS_SIMPLE 🌏
Participation URL:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199372&B=ETENDERS_SIMPLE 🌏
Object
Scope of the procurement
Title: Provision of Call Centre Helpline Services
CENFIELD2022
Products/services:
Call centre
📦
Short description: Provision of a Public Call Centre Helpline Service for Census 2022
Estimated value excluding VAT: EUR 50 000 💰
1️⃣
Additional products/services:
Helpdesk and support services
📦
Additional products/services:
Helpdesk services
📦
Additional products/services:
Telephone-answering services
📦
Additional products/services:
Telephone operator services
📦
Place of performance:
Éire/Ireland
🏙️
Main site or place of performance: Dublin
Description of the procurement: Provision of a Public Call Centre Helpline Service for Census 2022
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 50 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
Description
Duration: 35
Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-11-22
12:00 📅
Languages in which tenders or requests to participate may be submitted: English
🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 4
Conditions for opening of tenders: 2021-11-22
12:00 📅
Complementary information
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court
Postal address: Dublin 7
Postal town: Dublin
Country: Ireland
🇮🇪
E-mail:
highcourtcentraloffice@courts.ie 📧
URL:
www.courts.ie 🌏
Source: OJS 2021/S 199-519285 (2021-10-08)
Contract award notice (2022-02-18)
Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 35 540 💰
Award criteria
Quality criterion (name): Quality of Overall Service Provision
Quality criterion (weighting): 20%
Quality criterion (name): Quality of Team proposed
Quality criterion (name): Contract Management
Cost criterion (name): Total Overall Cost
Cost criterion (weighting): 35%
Cost criterion (name): Extension Cost
Cost criterion (weighting): 5%
Procedure
Administrative information
Previous publication concerning this procedure: 2021/S 199-519285
Award of contract
1️⃣
Contract Number: 1
Title: Provision of Call Centre Helpline Services
Date of conclusion of the contract: 2022-02-15 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Key Answering Systems Ltd. T/a Arema Connect
National registration number: IE 6366705L
Postal address: Head Office: 1G The Atrium Building, Blackpool,
Postal town: Co Cork
Postal code: T23 T2VY
Country: Ireland
🇮🇪
Phone:
+353 214824300 📞
Region:
Éire/Ireland
🏙️
URL:
https://aremaconnect.com/ 🌏
The contractor is an SME
✅
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 50 000 💰
Currency code: EUR 💰
Lowest offer: 35540.00
Highest offer: 49500.00
Complementary information
Review body
Phone:
+353 18886699 📞
Source: OJS 2022/S 038-098963 (2022-02-18)