Recent procurements where the supplier Atos IT Solutions and Services Limited is mentioned
2022-04-08RTÉ IT Helpdesk and Managed Support Services (Raidio Teilifis Eireann ( RTÉ ))
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and …
View the procurement » Mentioned suppliers:Atos IT Solutions and Services Limited
2012-06-01Managed IT helpdesk service (Raidio Teilifis Eireann (RTE))
Raidió Teilifís Éireann (RTÉ), Ireland's Public Service Broadcaster, is issuing an invitation to tender to provide a managed IT Helpdesk service as follows:
— Provide an offsite portal based service desk function which will include ticket resolution or forwarding to appropriate RTÉ resolver group,
— Provide service desk software.
This tender seeks to establish a new contract in place of the current in-house service.
The new contract will provide a value for money IT helpdesk service to approx 2000 RTÉ …
View the procurement » Mentioned suppliers:Atos IT Solutions and Services LimitedAtos IT Solutions Ltd