Managed IT helpdesk service

Raidio Teilifis Eireann (RTE)

Raidió Teilifís Éireann (RTÉ), Ireland's Public Service Broadcaster, is issuing an invitation to tender to provide a managed IT Helpdesk service as follows:
— Provide an offsite portal based service desk function which will include ticket resolution or forwarding to appropriate RTÉ resolver group,
— Provide service desk software.
This tender seeks to establish a new contract in place of the current in-house service.
The new contract will provide a value for money IT helpdesk service to approx 2000 RTÉ users while controlling costs.
The scope of this tender includes the provision of a ticket based service together with the accompanying software.
The full tender can be downloaded at:
http://www.rte.ie/about/tenders/ithelpdesk2012/

Deadline

The time limit for receipt of tenders was 2012-07-16. The procurement was published on 2012-06-01.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2012-06-01 Contract notice
2013-04-12 Contract award notice
Contract notice (2012-06-01)
Object
Scope of the procurement
Title: computer-related management services
Quantity or scope:
The full tender can be downloaded at:http://www.rte.ie/about/tenders/ithelpdesk2012/
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer-related management services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Raidio Teilifis Eireann (RTE)
Postal address: Donnybrook
Postal town: Dublin 4
Contact
Internet address: http://www.rte.ie 🌏
Phone: +353 12083014 📞
Fax: +353 12083176 📠

Reference
Dates
Date dispatched: 2012-06-01 📅
Submission deadline: 2012-07-16 📅
Publication date: 2012-06-06 📅
Identifiers
Notice number: 2012/S 106-176972
OJ-S issue: 106
Additional information
The full tender can be downloaded at: http://www.rte.ie/about/tenders/ithelpdesk2012/ (ET Ref:441152).

Object
Scope of the procurement
Short description:
Raidió Teilifís Éireann (RTÉ), Ireland's Public Service Broadcaster, is issuing an invitation to tender to provide a managed IT Helpdesk service as follows:
— Provide an offsite portal based service desk function which will include ticket resolution or forwarding to appropriate RTÉ resolver group,
— Provide service desk software.
This tender seeks to establish a new contract in place of the current in-house service.
The new contract will provide a value for money IT helpdesk service to approx 2000 RTÉ users while controlling costs.
The scope of this tender includes the provision of a ticket based service together with the accompanying software.
The full tender can be downloaded at:
Quantity or scope:
The full tender can be downloaded at:
Place of performance
Main site or place of performance: Dublin.

Procedure
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Purchasing Department
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01630 🌏
Name: Raidio Teilifis Eireann (RTE)
URL for further information: http://www.rte.ie 🌏
URL for documents: http://www.rte.ie 🌏
URL for participation: http://www.rte.ie 🌏

Reference
Additional information
The full tender can be downloaded at:
(ET Ref:441152).
Source: OJS 2012/S 106-176972 (2012-06-01)
Contract award notice (2013-04-12)
Object
Scope of the procurement
Title: Computer-related management services
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Raidio Teilifís Éireann
Postal code: 4
Postal town: Dublin
Contact
E-mail: purchasing@rte.ie 📧

Reference
Dates
Date dispatched: 2013-04-12 📅
Publication date: 2013-04-16 📅
Identifiers
Notice number: 2013/S 074-123271
Refers to notice: 2012/S 106-176972
OJ-S issue: 74

Object
Scope of the procurement
Reference number: 1769.

Procedure
Award criteria
Criterion: 1. Value for money (40)
2. Supplier capablility and calibre of service (25)
3. Quality of solution and service sustainability (25)
4. Risk (10)

Award of contract

1️⃣
Date of contract conclusion: 2013-03-05 📅
Name: Atos IT Solutions and Services Limited
Postal address: Fitzwilliam Close, Leeson Cvourt
Postal town: Dublin
Postal code: 2
Country: Ireland 🇮🇪

2️⃣
Date of contract conclusion: 2013-03-06 📅
Name: Atos IT Solutions Ltd
Postal address: Fitzwilliam Court, Leeson Close

3️⃣
Date of contract conclusion: 2013-03-01 📅
Postal address: Fitswilliam Court, Leeson Court
Postal code: 4

4️⃣
Postal address: Fitzwilliam Court, Leeson Court

5️⃣
Postal code: 1
Information about tenders
Number of tenders received: 6

Contracting authority
Contact
Contact point: Procurement Manager

Complementary information
Review body
Name: The Court Service
Postal address: 15-24 Phoenix Street, Smithfield
Postal town: Dublin
Postal code: 2
Country: Ireland 🇮🇪
Source: OJS 2013/S 074-123271 (2013-04-12)
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Suppliers:
Atos IT Solutions and Services Limited Atos IT Solutions Ltd
Products/services:
IT services: consulting, software... Computer-related services Computer-related management services