Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre

Dublin City Council

Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework duration will be four years. An initial contract for the support of DCC’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8.00 to 18.00 – Monday to Friday) for the majority of services and 24 * 7 * 365 for Emergency numbers including but not exclusive to Traffic Control and Homeless Services. See Appendix 3 for SLA details. • Avaya Support costs including support and maintenance for software licenses • Provision of an optional drawdown day facility for Professional Resources. The drawdown of these day options is at the full discretion of DCC depending on business need i.e. operational, project work, advisory or training. No undertaking is being given by DCC as to the number of days that may be drawn down. • Provision of telephony related software licenses and hardware devices. The drawdown of these items is at the full discretion of DCC depending on business need i.e. operational needs, projects. No undertaking is being given by DCC as to the number of licenses or devices that may be drawn down.

Deadline

The time limit for receipt of tenders was 2024-08-30. The procurement was published on 2024-07-26.

Who? What? Where?
Procurement history
Date Document
2024-07-26 Contract notice
Contract notice (2024-07-26)
Object
Scope of the procurement
Title: Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Short description:
Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework duration will be four years. An initial contract for the support of DCC’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8.00 to 18.00 – Monday to Friday) for the majority of services and 24 * 7 * 365 for Emergency numbers including but not exclusive to Traffic Control and Homeless Services. See Appendix 3 for SLA details. • Avaya Support costs including support and maintenance for software licenses • Provision of an optional drawdown day facility for Professional Resources. The drawdown of these day options is at the full discretion of DCC depending on business need i.e. operational, project work, advisory or training. No undertaking is being given by DCC as to the number of days that may be drawn down. • Provision of telephony related software licenses and hardware devices. The drawdown of these items is at the full discretion of DCC depending on business need i.e. operational needs, projects. No undertaking is being given by DCC as to the number of licenses or devices that may be drawn down.
Show more
Type of contract: Services
Products/services: System and support services 📦
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Estimated value excluding VAT: 4 000 000 EUR 💰
Additional products/services:
+ 2 more
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-08-30 12:00:00 📅
Conditions for opening of tenders: 2024-08-30 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3979122
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-08-30 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3979122
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅

Legal, economic, financial and technical information
Technical and professional ability
List and brief description of selection criteria: Please see tender documents for all Selection Critieria
Conditions for participation
Exclusion ground: Purely national exclusion grounds
Description of exclusion grounds: See tender documents for all exclusion grounds

Contracting authority
Name and addresses
Name: Dublin City Council
National registration number: IE47732154
Postal address: Civic Offices, Wood Quay
Postal code: D08 RF3F
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: john.maguire@dublincity.ie 📧
Phone: 01 2222222 📞
URL: https://www.dublincity.ie 🌏
Address of the buyer profile: https://www.dublincity.ie 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3979122 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3979122 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 146-454361 (2024-07-26)
New procurements in related categories 🆕
Related searches 🔍
Region:
Éire/Ireland Ireland Eastern and Midland Dublin
Products/services:
Radio, television, communication,... Telecommunications equipment and supplies Telephone equipment Telephone cables and associated equipment Telephone network Repair and maintenance services Repair, maintenance and associated... Maintenance services of... Repair and maintenance services of line... Repair and maintenance services of line...