Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Dublin City Council
Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework duration will be four years. An initial contract for the support of DCC’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8.00 to 18.00 – Monday to Friday) for the majority of services and 24 * 7 * 365 for Emergency numbers including but not exclusive to Traffic Control and Homeless Services. See Appendix 3 for SLA details. • Avaya Support costs including support and maintenance for software licenses • Provision of an optional drawdown day facility for Professional Resources. The drawdown of these day options is at the full discretion of DCC depending on business need i.e. operational, project work, advisory or training. No undertaking is being given by DCC as to the number of days that may be drawn down. • Provision of telephony related software licenses and hardware devices. The drawdown of these items is at the full discretion of DCC depending on business need i.e. operational needs, projects. No undertaking is being given by DCC as to the number of licenses or devices that may be drawn down.
DeadlineThe time limit for receipt of tenders was 2024-08-30. The procurement was published on 2024-07-26.
Who? What?- • Telephone cables and associated equipment › Telephone network
- • Repair and maintenance services of line telephony equipment › Telephone network maintenance services
- • Telephone and data transmission services › Shared-business telephone network services
- • Telephone and data transmission services › IP telephone services
- • Software programming and consultancy services › System and support services
| Date | Document |
|---|---|
| 2024-07-26 | Contract notice |
Object
Scope of the procurement
Title: Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Short description:
“Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework...”
Type of contract: Services
Products/services: System and support services 📦
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Description of the procurement:
“Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework...”
Additional products/services: IP telephone services 📦
Additional products/services: Telephone network maintenance services 📦
Additional products/services: Shared-business telephone network services 📦
Additional products/services: Telephone equipment 📦
Additional products/services: Telephone network 📦
Place of performance: Dublin 🏙️
Title
Lot Identification Number: LOT-0001
Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-08-30 12:00:00 📅
Conditions for opening of tenders: 2024-08-30 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3979122
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Legal, economic, financial and technical information
Technical and professional ability
List and brief description of selection criteria:
“Please see tender documents for all Selection Critieria”
Contracting authority
Name and addresses
Name: Dublin City Council
National registration number: IE47732154
Postal address: Civic Offices, Wood Quay
Postal code: D08 RF3F
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: john.maguire@dublincity.ie 📧
Phone: 01 2222222 📞
URL: https://www.dublincity.ie 🌏
Address of the buyer profile: https://www.dublincity.ie 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3979122 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3979122 🌏
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2024/S 146-454361 (2024-07-26)