Provision of Managed ICT Services to The Arts Council

Arts Council

ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council.
1.3 This public procurement competition ("Competition") is divided into two (2) lots (each a “Lot”) as described below. Each Lot will result in a separate contract (each a "Services Contract").
Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix 1 ("Lot 1 Services").
Lot 2 - ICT Managed Service - management and support of the Contracting Authority's fully functional network infrastructure as described in Section 2.2 of Appendix 1 ("Lot 2 Services").

Deadline
The time limit for receipt of tenders was 2022-01-21. The procurement was published on 2021-11-24.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2021-11-24 Contract notice
2022-05-30 Contract award notice
2023-06-07 Modification of a contract/concession during its term
2023-06-19 Modification of a contract/concession during its term
Contract notice (2021-11-24)
Contracting authority
Name and addresses
Name: Arts Council
National registration number: N/a
Postal address: 70 Merrion Square
Postal town: Dublin
Postal code: Dublin D02 NY52
Country: Ireland 🇮🇪
Contact person: Ann Clarke
Phone: +353 16180200 📞
E-mail: ann@publicprocurement.ie 📧
Region: Éire/Ireland 🏙️
URL: http://www.artscouncil.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1241 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=202807&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=202807&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: Provision of Managed ICT Services to The Arts Council
Products/services: Computer-related professional services 📦
Short description:
“ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council. 1.3 This public procurement...”    Show more
Estimated value excluding VAT: EUR 3 000 000 💰
Information about lots
Tenders may be submitted for all lots

1️⃣
Scope of the procurement
Title:
“Lot 1 - ICT Managed Services - Management and Support of AC’s cloud CRM system and Development”
Title
Lot Identification Number: 1
Description
Additional products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Information technology services 📦
Additional products/services: System quality assurance planning services 📦
Additional products/services: System and support services 📦
Additional products/services: Helpdesk and support services 📦
Additional products/services: Helpdesk services 📦
Additional products/services: Systems support services 📦
Additional products/services: Data network management and support services 📦
Additional products/services: Data network management services 📦
Additional products/services: Data management services 📦
Additional products/services: Computer-related services 📦
Additional products/services: Computer-related management services 📦
Place of performance: Éire/Ireland 🏙️
Description of the procurement:
“Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal
Description
Description of renewals:
“The Contracting Authority reserves the right to extend for a period or periods of up to one (1) year with a maximum of two such extensions on the same terms...”    Show more

2️⃣
Scope of the procurement
Title:
“Lot 2 - ICT Managed Service - Management and support of the AC’s fully functional network”
Title
Lot Identification Number: 2
Description
Description of the procurement:
“Lot 2 - ICT Managed Service - management and support of the Contracting Authority's fully functional network infrastructure as described in Section 2.2 of...”    Show more

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-01-21 15:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-01-21 15:00 📅

Complementary information
Review body
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2021/S 231-609112 (2021-11-24)
Contract award notice (2022-05-30)
Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 1 437 820 💰
Information about lots
This contract is divided into lots
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 700
Price (weighting): 300

Procedure
Administrative information
Previous publication concerning this procedure: 2021/S 231-609112

Award of contract

1️⃣
Contract Number: 1
Lot Identification Number: 1
Title:
“Lot 1 - ICT Managed Services - Management and Support of AC’s cloud CRM system and Development”
Date of conclusion of the contract: 2022-05-27 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Ergoservices Ltd
Postal address: 1st Floor, Block T, East Point Business Park
Postal town: Dublin
Country: Ireland 🇮🇪
Region: Éire/Ireland 🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 1044950.00
Highest offer: 1142420.00

2️⃣
Contract Number: 2
Lot Identification Number: 2
Title:
“Lot 2 - ICT Managed Service - Management and support of the AC’s fully functional network”
Date of conclusion of the contract: 2022-05-01 📅
Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: Qualcom Systems Ltd ("Qualcom")
Postal address: Qualcom House, 3-4 Kevin Street Lower,
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 294400.00
Highest offer: 294400.00
Source: OJS 2022/S 107-301072 (2022-05-30)
Modification of a contract/concession during its term (2023-06-07)
Object
Scope of the procurement
Title: ICT Managed Service
Description
Description of the procurement:
“Lot 1 - ICT Managed Services - Management and Support of AC’s cloud CRM system and Development”
Duration: 60
Duration of the contract, framework agreement, dynamic purchasing system or concession
In the case of framework agreements, provide justification for any duration exceeding 4 years: N/a

Procedure
Administrative information
Previous publication concerning this procedure: 2022/S 107-301072

Award of contract
Contract Number: 2022/S 107-301072
Title: Provision of Managed ICT Services to The Arts Council
Name and address of the contractor
Name: Ergoservices Limited
Postal code: D3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 542 000 💰
Source: OJS 2023/S 111-349276 (2023-06-07)
Modification of a contract/concession during its term (2023-06-19)
Object
Description
Description of the procurement: ICT Managed Services

Award of contract
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 3 012 075 💰
Source: OJS 2023/S 119-377336 (2023-06-19)