The EPA now requires a service desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
Deadline
The time limit for receipt of tenders was 2020-08-27.
The procurement was published on 2020-07-27.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: IT Service Management Tool Selection for Service Desk
Products/services: Information technology services๐ฆ
Short description:
โThe EPA now requires a service desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and...โ
Short description
The EPA now requires a service desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
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Estimated value excluding VAT: EUR 250 000 ๐ฐ
The EPA now requires a service desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
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Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 250 000 ๐ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โ Description
Description of renewals: 6 * 12-month extensions.
Information about options
Options โ
Description of options: 6 * 12 months extensions.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
โAs detailed in the tender documentation available to download from www.etenders.gov.ieโ Economic and financial standing
List and brief description of selection criteria:
โAs detailed in the tender documentation available to download from www.etenders.gov.ieโ Conditions for participation
โAs detailed in the tender documentation available to download from www.etenders.gov.ieโ Technical and professional ability
List and brief description of selection criteria:
โAs detailed in the tender documentation available to download from www.etenders.gov.ieโ Conditions for participation
Conditions for participation (technical and professional ability):
โAs detailed in the tender documentation available to download from www.etenders.gov.ieโ Conditions related to the contract
Contract performance conditions:
โAs detailed in the tender documentation available to download from www.etenders.gov.ieโ Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-08-27
13:00 ๐
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Tender must be valid until: 2021-08-27 ๐
Conditions for opening of tenders: 2020-08-27
13:00 ๐
Complementary information Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland ๐ฎ๐ช
Phone: +353 18886000๐
E-mail: highcourtcentraloffice@courts.ie๐ง
URL: http://www.courts.ie๐
Source: OJS 2020/S 146-359578 (2020-07-27)
Contract award notice (2021-05-21) Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 400 000 ๐ฐ
Award criteria
Quality criterion (name):
โUnderstanding of the project and methodology and programme of work to meet all the requirementsโ
Quality criterion (weighting): 1000
Quality criterion (name): Demonstrate ability to deliver the technical requirements of the tender
Quality criterion (weighting): 2000
Quality criterion (name):
โDemonstrate experience in the design and implementation of ITSM solutions and the ability to deliver the requirements of the tender in this areaโ
Quality criterion (weighting): 3500
Quality criterion (name): Quality of technical and human resources offered
Cost criterion (name): Utimate Cost
Cost criterion (weighting): 2500
Information about options
Description of options: 6 x 12 months extensions.
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 146-359578
Award of contract
1๏ธโฃ
Contract Number: 1
Title: IT Service Management Tool Selection for Service Desk
Date of conclusion of the contract: 2021-04-19 ๐
Information about tenders
Number of tenders received: 8
Number of tenders received by electronic means: 8
Name and address of the contractor
Name: Alemba Ltd
National registration number: 917777772
Postal address: 1 Tanner House, Tannery Lane
Postal town: Send, Woking
Postal code: GU23 7EF
Country: United Kingdom ๐ฌ๐ง
Phone: +44 2034797900๐
E-mail: elzette.wilkinson@alembagroup.com๐ง
Region: London ๐๏ธ
The contractor is an SME โ Information on value of the contract/lot (excluding VAT)
Currency code: EUR ๐ฐ
Lowest offer: 390150.00
Highest offer: 1358250.00
2๏ธโฃ
Contract Number: 2
Name and address of the contractor
Name: Cased Dimensions Ltd
National registration number: 9744789E
Postal address: Unit 10A, M:Tek1
Postal town: Monaghan
Postal code: Monaghan
Country: Ireland ๐ฎ๐ช
Phone: +44 7909222065๐
E-mail: adam.essex@caseddimensions.com๐ง
Region: Northern and Western๐๏ธ
URL: http://www.caseddimensions.com๐ Information on value of the contract/lot (excluding VAT)
Currency code: EUR ๐ฐ
3๏ธโฃ
Contract Number: 3
Name and address of the contractor
Name: SaaSam UK Ltd
National registration number: 10909173
Postal address: 49 Greek Street
Postal town: London
Postal code: W1D 4EG
Phone: +44 2038723046๐
E-mail: talia@saasamgroup.com๐ง
URL: http://www.saasamgroup.com๐ Information on value of the contract/lot (excluding VAT)
Currency code: EUR ๐ฐ
4๏ธโฃ
Contract Number: 4
Name and address of the contractor
Name: Unicorn Systems a.s.
National registration number: CZ25110853
Postal address: V Kapslovnฤ 2767/2
Postal town: Praha 3
Postal code: Praha
Country: Czechia ๐จ๐ฟ
Phone: +42 0721732111๐
E-mail: jaroslav.pesek@unicorn.com๐ง
Region: Praha ๐๏ธ
URL: http://https://www.unicorn.com/ ๐ Information on value of the contract/lot (excluding VAT)
Currency code: EUR ๐ฐ
Complementary information Review body
Postal town: Dublin
Postal code: 7
Service from which information about the review procedure may be obtained
Name: Consult legal advisor
Postal town: As applicable
Country: Ireland ๐ฎ๐ช
Source: OJS 2021/S 100-264666 (2021-05-21)