2022-12-16   Request for Tenders for provision of Customer Contact Management Services (Commission for Communications Regulation (ComReg),)
Request for Tenders (RFT) for provision of Customer Contact Management Services. • ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services • In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on … View the procurement »
Mentioned suppliers: ARI Services Europe Ltd [ARISE]

2020-03-10   Framework for Managed Business Process Support Services 2 Gen. for OGP (The Office of Government Procurement)
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
Mentioned suppliers: Abtran ARI Services Europe Ltd (ARISE) ARI Services Europe Ltd [ARISE] Capita Customer Solutions Limited Capita Customer Solutions Ltd eDocs Iron Mountain Ireland Limited Iron Mountain Ireland Ltd Kefron Limited Kefron Ltd Key Answering Systems Ltd RigneyDolphin Group Servisource Recruitment

2018-02-26   Provision of Customer Contact Management Services (Commission for Communications Regulation (ComReg),)
Please see tender documents uploaded on http://www.etenders.gov.ie/. View the procurement »
Mentioned suppliers: ARI Services Europe Ltd [ARISE]

2016-08-04   Customer Contact Management Services (Commission for Energy Regulation)
The Commission for Energy Regulation invites tenders to this Request for Tenders (‘RFT’) from economic operators for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise engaging a Customer Contact Management Service from a suitably qualified organisation. The renewed outsourcing of customer contact services is the purpose of this tender with its main requirement being that the successful Tenderer becomes the CER's 1 point of contact for … View the procurement »
Mentioned suppliers: ARI Services Europe Ltd [ARISE]