RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Deadline
The time limit for receipt of tenders was 2022-05-10.
The procurement was published on 2022-04-08.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: RTÉ IT Helpdesk and Managed Support Services
22P017
Products/services: Helpdesk and support services📦
Short description:
“RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite...”
Short description
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Show more
Estimated value excluding VAT: EUR 400 000 💰
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 400 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: as described in ITT documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-05-10
13:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2022-05-10
13:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The Courts Service
Postal address: 15-24 Phoenix St
Postal town: Dublin
Postal code: D07 X028
Country: Ireland 🇮🇪
Phone: +353 18886426📞
Source: OJS 2022/S 073-195788 (2022-04-08)
Contract award notice (2022-11-11) Object Scope of the procurement
Currency code: EUR 💰
Total value of the procurement (excluding VAT) (lowest offer): 251412.00
Total value of the procurement (excluding VAT) (highest offer): 1230000.00
Award criteria
Price
Procedure Administrative information
Previous publication concerning this procedure: 2022/S 073-195788
Award of contract
1️⃣
Contract Number: 1
Title: RTÉ IT Helpdesk and Managed Support Services
Date of conclusion of the contract: 2022-11-08 📅
Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 6
Name and address of the contractor
Name: Atos IT Solutions and Services Limited
Postal address: Level 5, Block 4, Dundrum Towncentre, Sandyford Road.Dublin 16 D16 DX96
Postal town: Dublin 16
Postal code: D16 DX96
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 251412.00
Highest offer: 1230000.00
Source: OJS 2022/S 221-636362 (2022-11-11)