Dynamics 365 Support Services

Contract notice (2022-08-17)
Contracting authority
Name and addresses
Name: Environmental Protection Agency
National registration number: N/a
Postal address: Johnstown Castle Estate
Postal town: Wexford
Postal code: Wexford
Country: Ireland 🇮🇪
Contact person: Joan Redmond
Phone: +353 539160692 📞
E-mail: j.redmond@epa.ie 📧
Region: Éire/Ireland 🏙️
URL: http://www.epa.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/334 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221254&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221254&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: Dynamics 365 Support Services IE_EPA_2022_CRM
Products/services: Helpdesk and support services 📦
Short description:
“RFT for the supply of contract services for the support of Dynamics 365 applications and the Dynamics 365 environment.”
Estimated value excluding VAT: EUR 330 000 💰

1️⃣
Additional products/services: Helpdesk services 📦
Additional products/services: Systems support services 📦
Additional products/services: Software support services 📦
Additional products/services: Software configuration services 📦
Additional products/services: Software maintenance and repair services 📦
Additional products/services: Data management services 📦
Place of performance: Éire/Ireland 🏙️
Description of the procurement:
“RFT for the supply of contract services for the support of Dynamics 365 applications and the Dynamics 365 environment.”
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 330 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 12
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅
Description
Description of renewals:
“The contract will be for a period of one year. The Contracting Authority reserves the right at its sole discretion to extend the contract, subject to...”    Show more

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions:
“As detailed in the tender documentation available to download from www.etenders.gov.ie”
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-09-19 16:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-09-19 16:00 📅

Complementary information
Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
URL: http://www.courts.ie 🌏
Body responsible for mediation procedures
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Service from which information about the review procedure may be obtained
Name: Consult legal advisor
Postal town: As applicable
Country: Ireland 🇮🇪
Source: OJS 2022/S 160-456841 (2022-08-17)