The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of contact center and document management services to the Residential Tenancies Board.
Deadline
The time limit for receipt of tenders was 2020-05-05.
The procurement was published on 2020-04-02.
Object Scope of the procurement
Title: The Provision of Contact Center and Document Management Services
Products/services: Call centre📦
Short description:
“The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of...”
Short description
The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of contact center and document management services to the Residential Tenancies Board.
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Estimated value excluding VAT: EUR 40 000 000 💰
1️⃣
Additional products/services: Document management services📦
Additional products/services: Administrative services for business operations📦
Additional products/services: Customer services📦
Additional products/services: Telephone-answering services📦
Additional products/services: Scanning services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Dublin 2
Description of the procurement: Negotiated procedure.
Award criteria
Cost criterion (name): Cost
Cost criterion (weighting): 000
Scope of the procurement
Estimated total value excluding VAT: EUR 40 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 84
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“An initial contract of four (4) years is to be awarded with the option of three (3), one (1) year extensions.”
Procedure Type of procedure
Competitive procedure with negotiation
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Description
In the case of framework agreements, provide justification for any duration exceeding 8 years:
“The justification for a framework longer than the standard four (4) years, is the complex nature of the services required; the significant costs of...”
In the case of framework agreements, provide justification for any duration exceeding 8 years
The justification for a framework longer than the standard four (4) years, is the complex nature of the services required; the significant costs of implementing a change of service provider without having realised the benefits of an earlier investment and the uncertainty for the authority’s best interests due to more frequent change of service provider.
Show more Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
Administrative information
Previous publication concerning this procedure: 2018/S 091-206755
Time limit for receipt of tenders or requests to participate: 2020-05-05
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Review body
Name: The Residential Tenancies Board
Postal address: O'Connell Bridge House, D'Olier Street
Postal town: Dublin 2
Country: Ireland 🇮🇪
E-mail: michelle.cosgrove@rtb.ie📧
URL: www.rtb.ie🌏
Source: OJS 2020/S 069-164518 (2020-04-02)