The EPA is establishing a multi-operator framework agreement for the procurement of IT service desk resources (first and second Line) to facilitate and supplement EPA ICT staff on an as need basis. The framework is being established to support current services to ensure a fully resourced service desk is available to provide outstanding service to EPA customers of ICT enabled services.
Deadline
The time limit for receipt of tenders was 2020-05-07.
The procurement was published on 2020-04-06.
Object Scope of the procurement
Title:
“The EPA is Establishing a Multi-operator Framework Agreement for the Procurement of IT Service Desk Resources
168122”
Products/services: Helpdesk and support services📦
Short description:
“The EPA is establishing a multi-operator framework agreement for the procurement of IT service desk resources (first and second Line) to facilitate and...”
Short description
The EPA is establishing a multi-operator framework agreement for the procurement of IT service desk resources (first and second Line) to facilitate and supplement EPA ICT staff on an as need basis. The framework is being established to support current services to ensure a fully resourced service desk is available to provide outstanding service to EPA customers of ICT enabled services.
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Estimated value excluding VAT: EUR 1 500 000 💰
Information about lots
Tenders may be submitted for all lots
The EPA is establishing a multi operator framework agreement for the procurement of IT service desk resources (first and second Line) to facilitate and supplement EPA ICT staff on an as need basis. The framework is being established to support current services to ensure a fully resourced service desk is available to provide outstanding service to EPA customers of ICT enabled services.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
2️⃣ Scope of the procurement
Title: Second Line Support
Title
Lot Identification Number: 2
Description
Place of performance: Ireland🏙️
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As detailed in the tender documentation available to download from www.etenders.gov.ie” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Description
Envisaged maximum number of participants to the framework agreement: 8
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-05-07
10:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2020-05-07
10:00 📅
Complementary information Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏
Source: OJS 2020/S 071-169077 (2020-04-06)