Provision of a Case Management System

National Council for Special Education

Provision of a case management system for NCSE
The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a unique ticket number. The case management system will also have an admin portal, where NCSE staff (agents) will receive the support tickets submitted by the school. These tickets will be automatically assigned to them based on information submitted by the school when the school raises the support ticket. These staff(agents) will then process the support ticket and feedback to the school using the case management system before closing the support ticket.

Deadline
The time limit for receipt of tenders was 2020-11-17. The procurement was published on 2020-10-15.

Who?

What?

Where?

Procurement history
Date Document
2020-10-15 Contract notice
Contract notice (2020-10-15)
Contracting authority
Name and addresses
Name: National Council for Special Education
National registration number: N/a
Postal address: 1-2 Mill Street
Postal town: Trim
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Rowan Dardis
Phone: +353 16033269 ๐Ÿ“ž
E-mail: rowan.dardis@ncse.ie ๐Ÿ“ง
Region: Mid-East ๐Ÿ™๏ธ
URL: http://www.ncse.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/556 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: Provision of a Case Management System Case Management System
Products/services: Data capture services ๐Ÿ“ฆ
Short description:
โ€œProvision of a case management system for NCSE The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an...โ€    Show more
Estimated value excluding VAT: EUR 250 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: Database software package ๐Ÿ“ฆ
Additional products/services: Database-management system ๐Ÿ“ฆ
Additional products/services: System and support services ๐Ÿ“ฆ
Additional products/services: Helpdesk and support services ๐Ÿ“ฆ
Additional products/services: Helpdesk services ๐Ÿ“ฆ
Additional products/services: Data collection and collation services ๐Ÿ“ฆ
Additional products/services: Data analysis services ๐Ÿ“ฆ
Additional products/services: Data storage services ๐Ÿ“ฆ
Additional products/services: Data transmission services ๐Ÿ“ฆ
Additional products/services: Data management services ๐Ÿ“ฆ
Place of performance: Mid-East ๐Ÿ™๏ธ
Main site or place of performance: Trim.
Description of the procurement: Provision of case management system to NCSE.
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 250 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals:
โ€œThe contracting authority reserves the right to extend the term of the contract for a period of 1 year with a maximum of 2 such extensions on the same terms...โ€    Show more
Additional information: Provision of case management system to NCSE.

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-11-17 18:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Conditions for opening of tenders: 2020-11-17 18:00 ๐Ÿ“…

Complementary information
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Review procedure
Precise information on deadline(s) for review procedures: Please consult with your own legal advisors.
Source: OJS 2020/S 204-496620 (2020-10-15)