Provision of a case management system for NCSE
The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a unique ticket number. The case management system will also have an admin portal, where NCSE staff (agents) will receive the support tickets submitted by the school. These tickets will be automatically assigned to them based on information submitted by the school when the school raises the support ticket. These staff(agents) will then process the support ticket and feedback to the school using the case management system before closing the support ticket.
Deadline
The time limit for receipt of tenders was 2020-11-17.
The procurement was published on 2020-10-15.
Object Scope of the procurement
Title: Provision of a Case Management System
Case Management System
Products/services: Data capture services📦
Short description:
“Provision of a case management system for NCSE
The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an...”
Short description
Provision of a case management system for NCSE
The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a unique ticket number. The case management system will also have an admin portal, where NCSE staff (agents) will receive the support tickets submitted by the school. These tickets will be automatically assigned to them based on information submitted by the school when the school raises the support ticket. These staff(agents) will then process the support ticket and feedback to the school using the case management system before closing the support ticket.
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Estimated value excluding VAT: EUR 250 000 💰
1️⃣
Additional products/services: Database software package📦
Additional products/services: Database-management system📦
Additional products/services: System and support services📦
Additional products/services: Helpdesk and support services📦
Additional products/services: Helpdesk services📦
Additional products/services: Data collection and collation services📦
Additional products/services: Data analysis services📦
Additional products/services: Data storage services📦
Additional products/services: Data transmission services📦
Additional products/services: Data management services📦
Place of performance: Mid-East🏙️
Main site or place of performance: Trim.
Description of the procurement: Provision of case management system to NCSE.
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 250 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The contracting authority reserves the right to extend the term of the contract for a period of 1 year with a maximum of 2 such extensions on the same terms...”
Description of renewals
The contracting authority reserves the right to extend the term of the contract for a period of 1 year with a maximum of 2 such extensions on the same terms and conditions, subject to the contracting authority's obligations at law.
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Additional information: Provision of case management system to NCSE.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-11-17
18:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2020-11-17
18:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪 Review procedure
Precise information on deadline(s) for review procedures: Please consult with your own legal advisors.
Source: OJS 2020/S 204-496620 (2020-10-15)