The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
Deadline
The time limit for receipt of tenders was 2020-11-04.
The procurement was published on 2020-10-15.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Information Technology Service Management Toolset
ITSM Toolset 2020
Products/services: System and support services📦
Short description:
“The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM...”
Short description
The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
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Estimated value excluding VAT: EUR 2 000 000 💰
Information about lots
Tenders may be submitted for all lots
The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
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Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
2️⃣ Title
Lot Identification Number: 2 Manageengine solution or equivalent
Description
Description of the procurement:
“The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM...”
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
3️⃣ Title
Lot Identification Number: 3 Teamwork solution or equivalent
4️⃣ Title
Lot Identification Number: 4 TOPdesk solution or equivalent
5️⃣ Title
Lot Identification Number: 5 Jira solution or equivalent
6️⃣ Title
Lot Identification Number: 6 ServiceNow solution or equivalent
7️⃣ Title
Lot Identification Number: 7 Axios solution or equivalent
8️⃣ Title
Lot Identification Number: 8 POB solution or equivalent
9️⃣ Title
Lot Identification Number: 9 Ivanti solution or equivalent
1️⃣0️⃣ Title
Lot Identification Number: 10 IBM solution or equivalent
1️⃣1️⃣ Title
Lot Identification Number: 11 Micro Focus solution or equivalent
1️⃣2️⃣ Title
Lot Identification Number: 12 ITSM tool set solutions not listed above
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-11-04
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2021-11-04 📅
Conditions for opening of tenders: 2020-11-04
12:00 📅
Complementary information Review body
Name: High Court
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2020/S 204-496459 (2020-10-15)
Contract award notice (2021-02-01) Object Scope of the procurement
Title: Information Technology Service Management Toolset
2020/S 204-496459
Short description:
“The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM...”
Short description
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
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Total value of the procurement (excluding VAT): EUR 2 000 000 💰
Information about lots
This contract is divided into lots ✅ Description
Place of performance: London 🏙️
Place of performance: United Kingdom 🏙️
Main site or place of performance: United Kingdom.
Award criteria
Quality criterion (name): ITIL alignment
Quality criterion (weighting): 10 %
Quality criterion (name): Integration, professional and training services
Quality criterion (weighting): 5 %
Quality criterion (name): Onboarding services and exit strategy
Quality criterion (name): Support
Quality criterion (name): Upgrade, release management and innovation
Quality criterion (name): Functional/technical fit
Quality criterion (weighting): 30 %
Cost criterion (name): Cost
Cost criterion (weighting): 30 %
Description
Main site or place of performance: Ireland
Main site or place of performance: United Kingdom
Place of performance: Scotland 🏙️
Place of performance: South East (England) 🏙️
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2020/S 204-496459
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 6
Title: ServiceNow Solution or Equivalent
Date of conclusion of the contract: 2021-01-11 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: Unifii
Postal town: London
Country: United Kingdom 🇬🇧
Region: United Kingdom 🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 500 000 💰
2️⃣
Contract Number: 3
Lot Identification Number: 7
Title: Axios Solution or Equivalent
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: Axios Systems
Postal town: Edinburgh
Region: Scotland 🏙️ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 500 000 💰
3️⃣
Contract Number: 5
Lot Identification Number: 12
Title: ITSM Toolset Solutions Not Listed in Other Lots
Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: iService Solutions
Postal town: Swindon
Region: South East (England) 🏙️ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 💰
Total value of the contract/lot: EUR 500 000 💰
4️⃣
Contract Number: 4
Lot Identification Number: 9
Title: Ivanti Solution or Equivalent
Name and address of the contractor
Name: Ivanti
Postal town: Bracknell
Region: London 🏙️ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 💰
Total value of the contract/lot: EUR 500 000 💰
5️⃣
Contract Number: 2
Name and address of the contractor
Name: Client Solutions
Postal town: Dublin
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 💰
Total value of the contract/lot: EUR 500 000 💰
6️⃣
Contract Number: 6
Name and address of the contractor
Name: Xcession Ltd
Postal town: Hampshire
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 💰
Total value of the contract/lot: EUR 500 000 💰
Source: OJS 2021/S 025-061327 (2021-02-01)