On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — the “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
Deadline
The time limit for receipt of tenders was 2018-11-01.
The procurement was published on 2018-09-20.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Single Provider Framework Agreement for the Provision of ICT Managed Services
2018 CORU ICT Managed Service”
Products/services: Helpdesk and support services📦
Short description:
“On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price...”
Short description
On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — the “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
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Estimated value excluding VAT: EUR 230 000 💰
On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — the “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
Show more Award criteria
Cost criterion (name): Cost
Cost criterion (weighting): 300
Scope of the procurement
Estimated total value excluding VAT: EUR 230 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Additional information: Workspace for general tenders in 2018.
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-11-01
14:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2019-04-01 📅
Conditions for opening of tenders: 2018-11-01
14:00 📅
Conditions for opening of tenders (place): Dublin
Complementary information Review body
Name: Health and Social Care Professionals Council
Postal address: Infinity Building, George's Lane
Postal town: Smithfield
Postal code: Dublin 7
Country: Ireland 🇮🇪
E-mail: procurement@coru.ie📧
Source: OJS 2018/S 183-414412 (2018-09-20)
Contract award notice (2019-05-13) Contracting authority Name and addresses
Postal address: Infinity Building, George’s Court, George’s Lane, Smithfield
Postal code: D07 E98Y
Contact person: Procurement
Object Scope of the procurement
Short description:
“On-Site ICT Support and Maintenance — The “Support and Maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price...”
Short description
On-Site ICT Support and Maintenance — The “Support and Maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — The number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — The “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
Show more
Total value of the procurement (excluding VAT): EUR 220 000 💰
Description
Description of the procurement:
“On-Site ICT Support and Maintenance — The “Support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price...”
Description of the procurement
On-Site ICT Support and Maintenance — The “Support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — The number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — The “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2018/S 183-414412
Award of contract
1️⃣
Contract Number: 1
Title: Single Provider Framework Agreement for the Provision of ICT Managed Services
Date of conclusion of the contract: 2018-11-01 📅
Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
Name and address of the contractor
Name: IPOptions Ltd
National registration number: IE 6367508 O
Postal address: Blanchardstown Corporate Park
Postal town: Dublin
Postal code: Blanchardstown
Country: Ireland 🇮🇪
Phone: +353 18991970📞
E-mail: gareth.daily@ipoptions.com📧
Region: Éire/Ireland🏙️
URL: http://www.ipoptions.com🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 220 000 💰
Total value of the contract/lot: EUR 220 000 💰
Complementary information Additional information
“IP Options provided an excellent understanding of the requirements and presented a very detailed response to how they proposed to deliver the ICT services....”
IP Options provided an excellent understanding of the requirements and presented a very detailed response to how they proposed to deliver the ICT services. IP Options also demonstrated that they have a detailed knowledge and understanding of the CORU ICT environment which presents a lower risk option to CORU compared to the other responses.
As IP Options scored the highest marks it is recommended that the contract is awarded to IP Options.
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Source: OJS 2019/S 093-225324 (2019-05-13)