Single Party Framework for the provision of Service Desk and Deskside Support Services
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia.
It is the intention to appoint a Single Service Provider to support the delivery of the following services:
1) End to End Service Management Services for ITIL processes.
2) Service Desk.
3) Onsite Deskside Support.
4) Non-Core Hours Support.
5) Backup and Media Management.
6) Monitoring, coordination and handling of events and alerts.
7) Projects and Additional Services.
Deadline
The time limit for receipt of tenders was 2018-07-27.
The procurement was published on 2018-06-22.
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2018-06-22
|
Contract notice
|