The contract is for the provision of an overarching ICT managed support service for all Waterways Ireland sites
The contract will consist of a number of elements:
— remote monitoring of all Back Office Equipment (including but not limited to: servers, switches, UPS and virtual environment),
— support, management and maintenance of all back office equipment/software (including but not limited to: servers, operating systems, middleware, switches, UPS, virtual environment),
— support, and maintenance of specialist peripherals (including but not limited to: A0 printers/scanners, CCTV),
— support, management and maintenance of the enterprise firewall environment,
— support, management, maintenance and development of the VoIP (Lync 2013+),
— provision of services for the analysis, design and development of SharePoint (2013+) software based business applications and systems,
— the management and extension of the LAN and wireless networks at all sites,
— continuous process improvement in line with changing technology by provision of specialist advice and services as required,
— vendor software security, laptop encryption and software patching updates in line with best practice (e.g. ISO27001),
— the provision of technical refresh(s) of hardware and/or software may also be required during the lifetime of the contract.
Deadline
The time limit for receipt of tenders was 2015-07-20.
The procurement was published on 2015-06-01.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2015-06-01
|
Contract notice
|
| 2016-06-13
|
Contract award notice
|