Contact Management and Business Administration Services
The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are:
— Service Category 1: Information Provision Service;
— Service Category 2: Booking Service;
— Service Category 3: Business Analysis and Administration Support Service;
— Service Category 4: Back Office Administration and Fulfilment Service; and
— Service Category 5: General Reception Call Services.
Details of the services to be provided under these service categories are set out in Schedule 1 (Services Specification) attaching to the Draft Contract. As part of the Services to be performed, the successful Tenderer shall be responsible for managing any transition that may be necessary between an existing service provider and the successful Tenderer.
Deadline
The time limit for receipt of tenders was 2014-10-13.
The procurement was published on 2014-08-27.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2014-08-27
|
Contract notice
|
| 2015-02-19
|
Contract award notice
|