Help-desk and support services

Department of Education and Science

Title attributed to the contract by the contracting authority: Schools Broadband Service Desk. This Request for Tenders (RFT) for the Schools Broadband Service Desk issued by the Department of Education and Science seeks responses to provide a Service Desk to support the Schools Broadband Programme for all Primary and Post-Primary schools in Ireland during the term of the Services Contract. The Service Desk is being provided in the context of the continued provision of broadband connectivity and services to approximately 4 000 schools. The Service Desk is required to provide a high quality, flexible, 1st level support service to all schools and is required to be a single point of contact with schools in relation to broadband connectivity and services including content filtering, web hosting, and security services. Email and other services may also be introduced. It is required to provide operational day to day technical support to schools in relation to broadband internet access. This will consist of providing broadband related information, advice, guidance, and support to schools as well as first level problem recording, tracking, diagnosis, broadband related technical support, issue escalation, referral and resolution. Further information and additional documentation relating to this notice may be available on the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=68582.

Deadline

The time limit for receipt of tenders was 2008-08-18. The procurement was published on 2008-07-10.

Who? What? Where?
Procurement history
Date Document
2008-07-07 Contract notice
2009-06-23 Contract award notice
Contract notice (2008-07-07)
Object
Scope of the procurement
Title: Help-desk and support services
Full text:
Title attributed to the contract by the contracting authority: Schools Broadband Service Desk. This Request for Tenders (RFT) for the Schools Broadband Service Desk issued by the Department of Education and Science seeks responses to provide a Service Desk to support the Schools Broadband Programme for all Primary and Post-Primary schools in Ireland during the term of the Services Contract. The Service Desk is being provided in the context of the continued provision of broadband connectivity and services to approximately 4 000 schools. The Service Desk is required to provide a high quality, flexible, 1st level support service to all schools and is required to be a single point of contact with schools in relation to broadband connectivity and services including content filtering, web hosting, and security services. Email and other services may also be introduced. It is required to provide operational day to day technical support to schools in relation to broadband internet access. This will consist of providing broadband related information, advice, guidance, and support to schools as well as first level problem recording, tracking, diagnosis, broadband related technical support, issue escalation, referral and resolution. Further information and additional documentation relating to this notice may be available on the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=68582.
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Place of performance
Éire/Ireland 🏙️
Notice metadata
Document type: Contract notice
Nature of contract: Service contract
Regulation: European Communities, with participation by GPA countries
Original language: English 🗣️

Procedure
Procedure type: Open procedure
Award criteria
The most economic tender
Type of bid: Global tender
Awarding authority type: Ministry or any other national or federal authority
Main activity: Education

Contracting authority
Identity
Awarding authority name: Department of Education and Science
Country: Ireland 🇮🇪
Contact
Internet address: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01495 🌏

Reference
Dates
Publication date: 2008-07-10 📅
Date received: 2008-07-07 📅
Date dispatched: 2008-07-07 📅
Submission deadline: 2008-08-18 📅
Date for dispatch of contract documents: 2008-08-18 📅
Identifiers
Notice number (legacy): 176141-2008
OJ-S issue: 132/2008

Object
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Source: OJS 2008/S 132-176141 (2008-07-07)
Contract award notice (2009-06-23)
Object
Notice metadata
Document type: Contract award

Procedure
Procedure type: Contract awards
Type of bid: Not applicable
Main activity: General public/services L - Education

Contracting authority
Contact
Internet address: http://www.education.gov.ie 🌏

Reference
Dates
Publication date: 2009-06-25 📅
Date received: 2009-06-23 📅
Date dispatched: 2009-06-23 📅
Identifiers
Notice number (legacy): 172461-2009
OJ-S issue: 119/2009
Refers to notice: 176141-2008

Object
Award details
Awarded contract: NAME AND ADDRESS OF ECONOMIC OPERATOR TO WHOM THE CONTRACT HAS BEEN AWARDED: BT Communications Ireland Ltd, Grand Canal Plaza, Upper Grand Canal Street, IRL-Dublin 4.
Source: OJS 2009/S 119-172461 (2009-06-23)
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