Provision of ICT Managed Services 2022-2026

Commission for Regulation of Utilities

The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator.
CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service Provider must provide all technical support and expertise to manage the CRU’s ICT requirements including infrastructure, systems, applications and services across Level’s 1, 2 and 3. The framework agreement will be for an initial 2 Year Period, with the option to extend by 2 additional 12 Month Periods, up to a maximum of 4 years in total.

Deadline
The time limit for receipt of tenders was 2022-02-14. The procurement was published on 2022-01-17.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-01-17 Contract notice
2022-05-17 Contract award notice
Contract notice (2022-01-17)
Contracting authority
Name and addresses
Name: Commission for Regulation of Utilities
National registration number: N/a
Postal address: The Grain House, The Exchange, Belgard Square North
Postal town: Tallaght
Postal code: Dublin 24 D24 PXW0
Country: Ireland 🇮🇪
Contact person: Katarina Holohan
Phone: +353 14000800 📞
E-mail: kholohan@cru.ie 📧
Region: Éire/Ireland 🏙️
URL: http://www.cru.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1232 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: Provision of ICT Managed Services 2022-2026 011-03-474
Products/services: Helpdesk and support services 📦
Short description:
“The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. CRU wishes to appoint a single Managed Service...”    Show more
Estimated value excluding VAT: EUR 800 000 💰

1️⃣
Additional products/services: Systems and technical consultancy services 📦
Additional products/services: Disaster recovery services 📦
Additional products/services: Computer support and consultancy services 📦
Additional products/services: Helpdesk and support services 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Dublin
Description of the procurement:
“The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. The CRU was originally established as the Commission...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 800 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Additional information:
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”    Show more

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions:
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”    Show more
Economic and financial standing
List and brief description of selection criteria:
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”    Show more
Technical and professional ability
List and brief description of selection criteria:
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”    Show more

Procedure
Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-02-14 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-02-14 12:00 📅

Complementary information
Review body
Name: The High Court
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
URL: www.courts.ie 🌏
Source: OJS 2022/S 015-034295 (2022-01-17)
Contract award notice (2022-05-17)
Object
Scope of the procurement
Currency code: EUR 💰
Total value of the procurement (excluding VAT) (lowest offer): 333400.00
Total value of the procurement (excluding VAT) (highest offer): 989000.00
Award criteria
Quality criterion (name): Quality of Approach to Service Delivery Methodology
Quality criterion (weighting): 40%
Quality criterion (name): Technical Merit
Quality criterion (weighting): 30%
Price (weighting): 30%
Information about options
Options
Description of options:
“The contract will be awarded for a term of twenty-four (24) months with the option to extend for a further twelve (12) month period(s) with a maximum of two...”    Show more

Procedure
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 015-034295

Award of contract

1️⃣
Contract Number: 1
Title: Provision of ICT Managed Services 2022-2026
Date of conclusion of the contract: 2022-04-04 📅
Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
Name and address of the contractor
Name: Qualcom Systems Ltd
Postal address: 3-4 Kevin Street Lower
Postal town: Dublin
Postal code: 8
Country: Ireland 🇮🇪
Phone: +353 14750202 📞
Region: Éire/Ireland 🏙️
URL: www.qualcom.ie 🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 333400.00
Highest offer: 989000.00
Source: OJS 2022/S 098-271516 (2022-05-17)