The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator.
CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service Provider must provide all technical support and expertise to manage the CRU’s ICT requirements including infrastructure, systems, applications and services across Level’s 1, 2 and 3. The framework agreement will be for an initial 2 Year Period, with the option to extend by 2 additional 12 Month Periods, up to a maximum of 4 years in total.
Deadline
The time limit for receipt of tenders was 2022-02-14.
The procurement was published on 2022-01-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Provision of ICT Managed Services 2022-2026
011-03-474
Products/services: Helpdesk and support services📦
Short description:
“The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator.
CRU wishes to appoint a single Managed Service...”
Short description
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator.
CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service Provider must provide all technical support and expertise to manage the CRU’s ICT requirements including infrastructure, systems, applications and services across Level’s 1, 2 and 3. The framework agreement will be for an initial 2 Year Period, with the option to extend by 2 additional 12 Month Periods, up to a maximum of 4 years in total.
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Estimated value excluding VAT: EUR 800 000 💰
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. The CRU was originally established as the Commission for Energy Regulation (“CER”) in 1999. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The work of the CRU impacts every Irish home and business. The sectors we regulate underpin Irish economic competitiveness, investment and growth, while also contribute to our international obligations to address climate change.
CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service Provider must provide all technical support and expertise to manage the CRU’s ICT requirements including infrastructure, systems, applications and services across Level’s 1, 2 and 3. The framework agreement will be for an initial 2 Year Period, with the option to extend by 2 additional 12 Month Periods, up to a maximum of 4 years in total.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 800 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Additional information:
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”
Additional information
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”
List and brief description of conditions
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Show more Economic and financial standing
List and brief description of selection criteria:
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”
List and brief description of selection criteria
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Show more Technical and professional ability
List and brief description of selection criteria:
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”
List and brief description of selection criteria
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-02-14
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-02-14
12:00 📅
Complementary information Review body
Name: The High Court
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
URL: www.courts.ie🌏
Source: OJS 2022/S 015-034295 (2022-01-17)
Contract award notice (2022-05-17) Object Scope of the procurement
Currency code: EUR 💰
Total value of the procurement (excluding VAT) (lowest offer): 333400.00
Total value of the procurement (excluding VAT) (highest offer): 989000.00
Award criteria
Quality criterion (name): Quality of Approach to Service Delivery Methodology
Quality criterion (weighting): 40%
Quality criterion (name): Technical Merit
Quality criterion (weighting): 30%
Price (weighting): 30%
Information about options
Options ✅
Description of options:
“The contract will be awarded for a term of twenty-four (24) months with the option to extend for a further twelve (12) month period(s) with a maximum of two...”
Description of options
The contract will be awarded for a term of twenty-four (24) months with the option to extend for a further twelve (12) month period(s) with a maximum of two (2) such extensions.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 015-034295
Award of contract
1️⃣
Contract Number: 1
Title: Provision of ICT Managed Services 2022-2026
Date of conclusion of the contract: 2022-04-04 📅
Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
Name and address of the contractor
Name: Qualcom Systems Ltd
Postal address: 3-4 Kevin Street Lower
Postal town: Dublin
Postal code: 8
Country: Ireland 🇮🇪
Phone: +353 14750202📞
Region: Éire/Ireland🏙️
URL: www.qualcom.ie🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 333400.00
Highest offer: 989000.00
Source: OJS 2022/S 098-271516 (2022-05-17)