Provision of an IT Service Management (ITSM) tool

Office of the Revenue Commissioners

This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration.

Deadline
The time limit for receipt of tenders was 2022-09-29. The procurement was published on 2022-08-22.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-08-22 Contract notice
2022-09-21 Additional information
2023-01-26 Contract award notice
Contract notice (2022-08-22)
Contracting authority
Name and addresses
Name: Office of the Revenue Commissioners
National registration number: 40000098F
Postal address: Dublin Castle
Postal town: Dublin
Postal code: Dublin 2
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Rรณisรญn McCann
Phone: +353 18635845 ๐Ÿ“ž
E-mail: romccann@revenue.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.revenue.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/366 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221669&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221669&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: Provision of an IT Service Management (ITSM) tool RMC08/22
Products/services: Computer-related services ๐Ÿ“ฆ
Short description:
โ€œThis public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue...โ€    Show more
Estimated value excluding VAT: EUR 1 250 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: IT software package ๐Ÿ“ฆ
Additional products/services: Miscellaneous software package and computer systems ๐Ÿ“ฆ
Additional products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Additional products/services: System and support services ๐Ÿ“ฆ
Additional products/services: Helpdesk and support services ๐Ÿ“ฆ
Additional products/services: Helpdesk services ๐Ÿ“ฆ
Additional products/services: Computer-related services ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Description of the procurement:
โ€œThis public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 250 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 84

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-09-29 12:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Conditions for opening of tenders: 2022-09-29 12:00 ๐Ÿ“…

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2022/S 164-465878 (2022-08-22)
Additional information (2022-09-21)

Complementary information
Original notice reference
Notice number in the OJ S: 2022/S 164-465878

Changes
Text to be corrected in the original notice
Section number: IV.2.2
Old value
Date: 2022-09-29 ๐Ÿ“…
Time: 12:00
New value
Date: 2022-09-30 ๐Ÿ“…
Time: 14:00
Source: OJS 2022/S 185-524960 (2022-09-21)
Contract award notice (2023-01-26)
Contracting authority
Information about joint procurement
The contract is awarded by a central purchasing body

Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 1 335 923 ๐Ÿ’ฐ
Award criteria
Price

Procedure
Administrative information
Previous publication concerning this procedure: 2022/S 164-465878
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title: Provision of an IT Service Management (ITSM) tool
Date of conclusion of the contract: 2022-12-14 ๐Ÿ“…
Information about tenders
Number of tenders received: 7
Name and address of the contractor
Name: Alemba Ltd.
Postal town: Edinburgh
Country: United Kingdom ๐Ÿ‡ฌ๐Ÿ‡ง
Region: United Kingdom ๐Ÿ™๏ธ
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Currency code: EUR ๐Ÿ’ฐ
Lowest offer: 1335923.00
Highest offer: 3048640.00
Source: OJS 2023/S 022-063429 (2023-01-26)