This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform.
Deadline
The time limit for receipt of tenders was 2022-11-14.
The procurement was published on 2022-10-05.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Provision of an IT Service Management (ITSM) Service Desk Solution
PM407-RFT-1
Products/services: Computer-related services📦
Short description:
“This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office...”
Short description
This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform.
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Estimated value excluding VAT: EUR 1 000 000 💰
This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: See Section 1.5 of the tender document
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-11-14
13:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-11-14
13:00 📅
Complementary information Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 195-553510 (2022-10-05)
Contract award notice (2023-08-24) Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 1 000 000 💰
Award criteria
Quality criterion (name): Quality of the Response to the Functional Requirements
Quality criterion (weighting): 40%
Quality criterion (name): Quality of the Response to the Data Privacy and Data Security Requirements
Quality criterion (weighting): 10%
Quality criterion (name):
“Quality of the Response to the Solution Maturity, Solution Support and Solution Support Resources”
Quality criterion (weighting): 8%
Quality criterion (name): Quality of the Response of the Delivery and Implementation Methodology
Quality criterion (weighting): 7%
Quality criterion (name):
“Quality of the Response of the Solution Provider's Environmental and Sustainability Standards”
Quality criterion (weighting): 5%
Cost criterion (name): Costs
Cost criterion (weighting): 30%
Procedure Administrative information
Previous publication concerning this procedure: 2022/S 195-553510
Award of contract
1️⃣
Contract Number: 1
Title: Provision of an IT Service Management (ITSM) Service Desk Solution
Date of conclusion of the contract: 2023-04-14 📅
Information about tenders
Number of tenders received: 7
Name and address of the contractor
Name: Softcat Ltd
Postal town: Dublin
Country: Ireland 🇮🇪
Region: Dublin🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 1 000 000 💰
Total value of the contract/lot: EUR 1 000 000 💰
Source: OJS 2023/S 165-520545 (2023-08-24)