Online Survey Services

Trinity College Dublin, the University of Dublin

This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services.
The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to define the technical requirements for evaluation purposes. With regard to ongoing requirements, Trinity estimates annual expenditure for survey services at โ‚ฌ60,000. The cost evaluation will be based on 250 licences. The initial licence drawdown may be less and will vary from contract to contract.
The overall potential value of the Framework, subject to HEAnet Client drawdown is specified in Clause 1.3.

Deadline
The time limit for receipt of tenders was 2022-03-07. The procurement was published on 2022-02-04.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-02-04 Contract notice
2022-10-27 Contract award notice
Contract notice (2022-02-04)
Contracting authority
Name and addresses
Name: Trinity College Dublin, the University of Dublin
National registration number: 2200007u
Postal address: College Green
Postal town: Dublin 2
Postal code: Co. Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Kevin Ryan
Phone: +353 18962376 ๐Ÿ“ž
E-mail: ryank8@tcd.ie ๐Ÿ“ง
Region: Dublin ๐Ÿ™๏ธ
URL: http://www.tcd.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/336 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206902&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206902&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: Online Survey Services TCD-22-C0980
Products/services: Survey conduction services ๐Ÿ“ฆ
Short description:
โ€œThis public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support...โ€    Show more
Estimated value excluding VAT: EUR 3 000 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: Customer Relation Management software development services ๐Ÿ“ฆ
Additional products/services: Software implementation services ๐Ÿ“ฆ
Additional products/services: Survey design services ๐Ÿ“ฆ
Additional products/services: Customer survey services ๐Ÿ“ฆ
Additional products/services: Customer satisfaction survey ๐Ÿ“ฆ
Place of performance: Dublin ๐Ÿ™๏ธ
Main site or place of performance: Dublin
Description of the procurement:
โ€œThis public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 3 000 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Information about variants
Variants will be accepted โœ…

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Description
Envisaged maximum number of participants to the framework agreement: 5
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-03-07 12:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2022-03-07 12:00 ๐Ÿ“…

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: dublin
Postal code: Dublin 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2022/S 028-071819 (2022-02-04)
Contract award notice (2022-10-27)
Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 3 000 000 ๐Ÿ’ฐ
Award criteria
Quality criterion (name): Functional Requirements
Quality criterion (weighting): 35%
Quality criterion (name): Business IT Requirements
Quality criterion (weighting): 10%
Quality criterion (name): IT Security Requirements
Quality criterion (name): IT Technical Requirements
Quality criterion (name): Sustainability
Quality criterion (weighting): 5%
Price (weighting): 30%

Procedure
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 028-071819

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title: Online Survey Services
Date of conclusion of the contract: 2022-09-29 ๐Ÿ“…
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: Momentive Europe Unlimited Company
National registration number: 362962083
Postal address: 2 Shelbourne Buildings, 2nd Floor Shelbourne Road
Postal town: Dublin
Postal code: Ireland
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: mkelly@momentive.ai ๐Ÿ“ง
Region: Dublin ๐Ÿ™๏ธ
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 500 000 ๐Ÿ’ฐ

2๏ธโƒฃ
Contract Number: 2
Date of conclusion of the contract: 2022-10-26 ๐Ÿ“…
Name and address of the contractor
Name: Optimum Contact Ltd
National registration number: 830470649
Postal address: 210 Pentonville Road
Postal town: London
Postal code: N1 9JY
Country: United Kingdom ๐Ÿ‡ฌ๐Ÿ‡ง
Phone: +44 1249554232 ๐Ÿ“ž
E-mail: virginia.trott@optimumcontact.com ๐Ÿ“ง
Region: Haringey and Islington ๐Ÿ™๏ธ
URL: http://www.optimumcontact.com ๐ŸŒ
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Source: OJS 2022/S 210-603999 (2022-10-27)