External IT Support

Contract notice (2022-09-08)
Contracting authority
Name and addresses
Name: University College Dublin ( UCD )
National registration number: IE6517386K
Postal address: Procurement Office, UCD Agriculture & Food Science Building
Postal town: Dublin 4
Postal code: Belfield
Country: Ireland 🇮🇪
Contact person: Breda Byrne
Phone: +353 17164991 📞
E-mail: breda.byrne@ucd.ie 📧
Region: Dublin 🏙️
URL: http://www.ucd.ie/ 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1222 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223042&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223042&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: External IT Support UCDOPP5276 External It Support
Products/services: Helpdesk and support services 📦
Short description:
“University College Dublin (UCD) wishes to establish a single party framework agreement with a competent service provider for the provision of External...”    Show more

1️⃣
Additional products/services: System and support services 📦
Additional products/services: Helpdesk services 📦
Additional products/services: Systems support services 📦
Additional products/services: Software-related services 📦
Additional products/services: Software support services 📦
Additional products/services: Software supply services 📦
Additional products/services: Technical computer support services 📦
Place of performance: Dublin 🏙️
Main site or place of performance: Dublin, Ireland
Description of the procurement:
“University College Dublin (UCD) wishes to establish a single party framework agreement with a competent service provider for the provision of External...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅
Description
Description of renewals: 2028

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-10-11 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-10-11 12:00 📅

Complementary information
Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: 2028
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court
Postal address: Inns Quay, Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
Body responsible for mediation procedures
Name: Seek Legal Advice
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 176-498707 (2022-09-08)