Provision of ICT Helpdesk Service

Contract notice (2020-12-01)
Contracting authority
Name and addresses
Name: Department of Health
National registration number: N/a
Postal address: Block 1, Miesian Plaza
Postal town: Dublin 2
Country: Ireland 🇮🇪
Contact person: Elaine Tallon
Phone: +353 6356000 📞
E-mail: elaine_tallon@health.gov.ie 📧
Region: Éire/Ireland 🏙️
URL: https://health.gov.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121 🌏
Information about joint procurement
The contract is awarded by a central purchasing body
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179228&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179228&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: Provision of ICT Helpdesk Service
Products/services: Helpdesk and support services 📦
Short description:
“The Department is seeking tenders for the provision of a quality, onsite and remote ICT Helpdesk to support staff across the Department and its supported...”    Show more
Estimated value excluding VAT: EUR 600 000 💰

1️⃣
Additional products/services: Helpdesk services 📦
Additional products/services: Computer-related services 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Dublin 2.
Description of the procurement:
“The Department is seeking tenders for the provision of a quality, onsite and remote ICT Helpdesk to support staff across the Department and its supported...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 600 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-01-15 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2021-01-15 12:00 📅

Complementary information
Review body
Name: Department of Health
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2020/S 237-584544 (2020-12-01)