Provision of an ICT Helpdesk Service

Contract notice (2020-09-04)
Contracting authority
Name and addresses
Name: Department of Health
National registration number: N/a
Postal address: Block 1, Miesian Plaza
Postal town: Dublin 2
Country: Ireland 🇮🇪
Contact person: Elaine Tallon
Phone: +353 6353014 📞
E-mail: elaine_tallon@health.gov.ie 📧
Region: Éire/Ireland 🏙️
URL: https://www.gov.ie/en/organisation/department-of-health/ 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173331&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173331&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: Provision of an ICT Helpdesk Service
Products/services: Helpdesk and support services 📦
Short description:
“An efficient and professional ICT Helpdesk is required to provide quality, onsite and remote resources to support, maintain and enhance ICT services and to...”    Show more
Estimated value excluding VAT: EUR 600 000 💰

1️⃣
Additional products/services: Information technology services 📦
Additional products/services: Helpdesk services 📦
Additional products/services: Computer-related services 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Dublin 2.
Description of the procurement:
“An efficient and professional ICT Helpdesk is required to provide quality, onsite and remote resources to support, maintain and enhance ICT services and to...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 600 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-10-16 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2020-10-16 12:00 📅

Complementary information
Review body
Name: Department of Health
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2020/S 175-423017 (2020-09-04)