The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office infrastructure support and service management operated under a single managed service.
While the IBTS requirements are listed as the IBTS understands them at the point of writing, prospective service providers should expect a certain level of ongoing change throughout the lifetime of the contract and should specifically take the dynamic nature of this service into consideration when making their offering.
Deadline
The time limit for receipt of tenders was 2019-08-12.
The procurement was published on 2019-07-01.
Object Scope of the procurement
Title: Managed IT Service
IBTS/007/2019
Products/services: Helpdesk and support services📦
Short description:
“The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can...”
Short description
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office infrastructure support and service management operated under a single managed service.
While the IBTS requirements are listed as the IBTS understands them at the point of writing, prospective service providers should expect a certain level of ongoing change throughout the lifetime of the contract and should specifically take the dynamic nature of this service into consideration when making their offering.
Show more
Estimated value excluding VAT: EUR 2 000 000 💰
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office Infrastructure support and service management operated under a single managed service.
While the IBTS requirements are listed as the IBTS understands them at the point of writing, prospective service providers should expect a certain level of ongoing change throughout the lifetime of the contract and should specifically take the dynamic nature of this service into consideration when making their offering.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 2 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Up to another 2 years at the sole discretion of the IBTS.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: As per documentation.
Economic and financial standing
List and brief description of selection criteria: As per RFT.
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-08-12
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2019-11-11 📅
Conditions for opening of tenders: 2019-08-12
12:00 📅
Complementary information Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: Every 4 years.
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Review body
Name: Remedies Directive applies
Postal town: Dublin
Country: Ireland 🇮🇪 Body responsible for mediation procedures
Name: Remedies Directive applies
Postal town: Dublin
Country: Ireland 🇮🇪 Service from which information about the review procedure may be obtained
Name: Remedies Directive applies
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2019/S 126-308569 (2019-07-01)