RFT for the provision of managed services for IT operations and helpdesk support, and IT operations and service consultancy, governance and project assurance
This procurement is divided into 2 lots as follows:
Lot 1: Managed Service IT Operations and Helpdesk Support.
— Managed Service of Server Infrastructure and private cloud support;
— IT Service desk and user helpdesk support; and
— Microsoft productivity application and azure support.
Lot 2: IT Operations and Service Consultancy, Governance and Project Assurance.
— Ad-hoc advice, consultancy and implementation services
Please note: It is a requirement that a separate provider is select for each Lot.
Deadline
The time limit for receipt of tenders was 2018-08-30.
The procurement was published on 2018-07-27.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“RFT for the provision of managed services for IT operations and helpdesk support, and IT operations and service consultancy, governance and project assurance.”
Products/services: Helpdesk and support services📦
Short description:
“This procurement is divided into 2 lots as follows:
Lot 1: Managed Service IT Operations and Helpdesk Support.
— Managed Service of Server Infrastructure...”
Short description
This procurement is divided into 2 lots as follows:
Lot 1: Managed Service IT Operations and Helpdesk Support.
— Managed Service of Server Infrastructure and private cloud support;
— IT Service desk and user helpdesk support; and
— Microsoft productivity application and azure support.
Lot 2: IT Operations and Service Consultancy, Governance and Project Assurance.
— Ad-hoc advice, consultancy and implementation services
Please note: It is a requirement that a separate provider is select for each Lot.
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Estimated value excluding VAT: EUR 2 150 000 💰
Information about lots
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 1
— Managed Service of Server Infrastructure and private cloud support;
— IT Service desk and user helpdesk support; and
— Microsoft productivity application and azure support.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 275 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Option to extend annually for 3 further years.
Scope of the procurement
Information about European Union funds: Erdf
2️⃣ Scope of the procurement
Title: IT operations and service consultancy, governance and project assurance
Title
Lot Identification Number: 2
Description
Description of the procurement: Ad-Hoc advice, consultancy and implementation service.
Scope of the procurement
Estimated total value excluding VAT: EUR 875 000 💰
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Not used
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: As stated in the procurement documents.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-08-30
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 4
Conditions for opening of tenders: 2018-08-30
12:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪 Review procedure
Precise information on deadline(s) for review procedures: The High Court, Dublin, Ireland
Source: OJS 2018/S 145-332164 (2018-07-27)
Contract award notice (2019-03-22) Object Scope of the procurement
Title:
“RFT for the Provision of Managed Services for IT Operations and Helpdesk Support and IT Operations and Service Consultancy, Governance and Project Assurance”
Short description:
“This procurement is divided into 2 lots as follows:
Lot 1: Managed service IT Operations and Helpdesk Support
— managed service of server infrastructure and...”
Short description
This procurement is divided into 2 lots as follows:
Lot 1: Managed service IT Operations and Helpdesk Support
— managed service of server infrastructure and private cloud support,
— IT service desk and user helpdesk support, and
— microsoft productivity application and azure support.
Lot 2: IT Operations and Service Consultancy, Governance and Project Assurance
— ad-hoc advice, consultancy and implementation services.
Please note: It is a requirement that a separate provider is select for each lot.
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Total value of the procurement (excluding VAT): EUR 2 206 065 💰
Information about lots
This contract is divided into lots ✅ Scope of the procurement
Title: IT Operations and Helpdesk Support
Description
Description of the procurement:
“— managed service of server infrastructure and private cloud support,
— IT service desk and user helpdesk support, and
— microsoft productivity application...”
Description of the procurement
— managed service of server infrastructure and private cloud support,
— IT service desk and user helpdesk support, and
— microsoft productivity application and azure support.
Show more Award criteria
Quality criterion (name): Quality of organisation
Quality criterion (weighting): 10 %
Quality criterion (name): Quality of personnel
Quality criterion (name): Quality of experience
Quality criterion (name): Understanding of requirements and quality of response
Quality criterion (name): Approach to delivery of services
Cost criterion (name): Cost
Cost criterion (weighting): 40 %
Scope of the procurement
Title: IT Operations and Service Consultancy, Governance and Project Assurance
Description
Description of the procurement: Ad-hoc advice, consultancy and implementation service.
Award criteria
Quality criterion (name): Approach to transition of services
Procedure Administrative information
Previous publication concerning this procedure: 2018/S 145-332164
Award of contract
1️⃣
Contract Number: 1
Title: IT Operations and Helpdesk Support
Date of conclusion of the contract: 2019-01-07 📅
Information about tenders
Number of tenders received: 4
Name and address of the contractor
Name: Unity
Postal address: 8 Richview Office Park, Clonskeagh, Dublin 14, Ireland
Postal town: Clonskeagh
Postal code: 14
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 971 000 💰
Total value of the contract/lot: EUR 97 100 💰
2️⃣
Contract Number: 2
Lot Identification Number: Lot 2
Title: IT Operations and Service Consultancy, Governance and Project Assurance
Information about tenders
Number of tenders received: 2
Name and address of the contractor
Name: Auxillion Ireland Ltd
Postal address: 12C Joyce Way
Postal town: Park West Business Park
Postal code: 12
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 235 065 💰
Complementary information Review body
Postal address: Four Courts, Smithfield
Postal code: 7
Source: OJS 2019/S 060-139887 (2019-03-22)