Provision of Support and Maintenance for Microsoft NAV

Central Bank of Ireland

This public procurement competition is seeking a service provider to provide routine support and maintenance including live system support, making minor changes to existing functionality, as required; and expert advice and assistance in relation to project work. This would include contributing NAV expertise and customising NAV as required to facilitate future system changes. These changes may include amendments to the customised NAV functionalities, and any other NAV related changes required.

Deadline
The time limit for receipt of tenders was 2018-12-14. The procurement was published on 2018-11-14.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2018-11-14 Contract notice
2019-03-20 Contract award notice
Contract notice (2018-11-14)
Contracting authority
Name and addresses
Name: Central Bank of Ireland
National registration number: N/a
Postal address: PO Box 559
Postal town: Dublin 1
Postal code: New Wapping Street
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: William MacLaughlin
Phone: +353 12245004 ๐Ÿ“ž
E-mail: william.maclaughlin.contractor@centralbank.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.centralbank.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=138104&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=138104&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: Provision of Support and Maintenance for Microsoft NAV 2017P141
Products/services: Software support services ๐Ÿ“ฆ
Short description:
โ€œThis public procurement competition is seeking a service provider to provide routine support and maintenance including live system support, making minor...โ€    Show more
Estimated value excluding VAT: EUR 300 000 ๐Ÿ’ฐ

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Additional products/services: System and support services ๐Ÿ“ฆ
Additional products/services: Helpdesk services ๐Ÿ“ฆ
Additional products/services: Systems support services ๐Ÿ“ฆ
Additional products/services: Software development services ๐Ÿ“ฆ
Additional products/services: Software consultancy services ๐Ÿ“ฆ
Additional products/services: Software maintenance and repair services ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Main site or place of performance: Dublin.
Description of the procurement:
โ€œThis public procurement competition is seeking a service provider to provide routine support and maintenance including live system support, making minor...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 300 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals:
โ€œInitial period of 36 months with extension periods of up to 12 months with a maximum of 2 such extensions.โ€

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-12-14 17:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2018-12-14 17:00 ๐Ÿ“…

Complementary information
Information about recurrence
This is a recurrent procurement โœ…
Estimated timing for further notices to be published: October 2023.
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 1
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 18886000 ๐Ÿ“ž
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Fax: +353 18886125 ๐Ÿ“ 
URL: http://www.courts.ie ๐ŸŒ
Source: OJS 2018/S 222-508035 (2018-11-14)
Contract award notice (2019-03-20)
Contracting authority
Name and addresses
Postal address: PO Box 559, New Wapping Street

Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 93 750 ๐Ÿ’ฐ
Description
Description of the procurement:
โ€œThis public procurement competition is seeking a service provider to provide routine support and maintenance including live system support, making minor...โ€    Show more
Award criteria
Quality criterion (name): Customer support
Quality criterion (weighting): 300
Quality criterion (name): Flexibility of support
Quality criterion (weighting): 150
Quality criterion (name): Response to IT/Technical Requirements
Quality criterion (weighting): 250
Price (weighting): 300

Procedure
Administrative information
Previous publication concerning this procedure: 2018/S 222-508035

Award of contract

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Contract Number: 1
Title: Provision of Support and Maintenance to Microsoft NAV
Date of conclusion of the contract: 2019-03-12 ๐Ÿ“…
Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Datapac Ltd
National registration number: N/a
Postal address: Quarrypark
Postal town: Wexford
Postal code: Enniscorthy
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 539242542 ๐Ÿ“ž
E-mail: rmurphy@datapac.com ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 300 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 93 750 ๐Ÿ’ฐ
Source: OJS 2019/S 059-137185 (2019-03-20)