The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations
Support Helpdesk Service to support the Irish Blood Transfusion Service IT
operations. The Service must include Service Management in accordance with
ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The
contract should cover the needs of the Helpdesk Technical Support Service and
must include Service Management, Service Desk, Incident Management and On-
Site Support (12 hours per day) Mon — Fri excluding Bank Holidays and Public
Holidays).
Deadline
The time limit for receipt of tenders was 2016-10-03.
The procurement was published on 2016-09-01.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2016-09-01
|
Contract notice
|
| 2016-12-19
|
Contract award notice
|