ITIL Service Desk and Infrastructure Support
This is framework agreement for a period of 4 years for the following requirements:
(a) The requirement is for an Outsourced Technical Support Service to support Fáilte Ireland's ICT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and on-site support resources. Fáilte Ireland currently has two ICT centres, both located in Dublin (Amiens Street and within a commercial co-lo hosting facility), and provides services to approx. 350–400 users nationwide.
The contract should cover the needs of Failte Ireland’s five regionally-located hub offices (Waterford, Cork, Galway, Sligo, Mullingar) and their satellite Tourist Information Offices (approx 50-60 some open seasonally, some full time).
See Pre-Qualification Questionnaire available for downloading from the Irish Government's procurement opportunities website
www.etenders.gov.ie for full details.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at
http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=297472.
Deadline
The time limit for receipt of tenders was 2011-09-26.
The procurement was published on 2011-08-26.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2011-08-26
|
Contract notice
|
| 2012-06-22
|
Contract award notice
|