2019-08-15Customer Experience Development Programme (Iarnrod Eireann-Irish Rail)
The requirement is to develop a customer experience transformation programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include:
โ embed the corporate value of โCustomers at the Heart of our Businessโ in the culture of the train operations part of the organisation,
โ develop a process to ensure the sustainability of the value through smart goals.
View the procurement ยป Mentioned suppliers:SYSTRA Ltd