Customer Experience Development Programme
Iarnrod Eireann-Irish Rail
The requirement is to develop a customer experience transformation programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include:
— embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the train operations part of the organisation,
— develop a process to ensure the sustainability of the value through smart goals.
The time limit for receipt of tenders was 2019-09-17. The procurement was published on 2019-08-15.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Business and management consultancy services › General management consultancy services
- • Personnel services except placement and supply services › Staff development services
- • Miscellaneous business-related services › Business organisation services
Procurement history
| Date | Document |
|---|---|
| 2019-08-15 | Contract notice |
| 2021-05-17 | Contract award notice |
Contract notice (2019-08-15)
Object
Scope of the procurement
Title: Business and management consultancy and related services
Reference number: 7336
Short description:
“The requirement is to develop a customer experience transformation programme to be delivered to all frontline, supervisors, support and management...”
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business and management consultancy and related services 📦
Additional CPV: Business and management consultancy services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Iarnród Eireann-Irish Rail
Postal address: Connolly Station
Postal town: Dublin
Contact
Internet address: http://www.irishrail.ie 🌏
E-mail: sean.odwyer@irishrail.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151009&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151009&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-08-15 📅
Submission deadline: 2019-09-17 📅
Publication date: 2019-08-20 📅
Identifiers
Notice number: 2019/S 159-393521
OJ-S issue: 159
Source: OJS 2019/S 159-393521 (2019-08-15)
Object
Scope of the procurement
Title: Business and management consultancy and related services
Reference number: 7336
Short description:
“The requirement is to develop a customer experience transformation programme to be delivered to all frontline, supervisors, support and management...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business and management consultancy and related services 📦
Additional CPV: Business and management consultancy services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Iarnród Eireann-Irish Rail
Postal address: Connolly Station
Postal town: Dublin
Contact
Internet address: http://www.irishrail.ie 🌏
E-mail: sean.odwyer@irishrail.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151009&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151009&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-08-15 📅
Submission deadline: 2019-09-17 📅
Publication date: 2019-08-20 📅
Identifiers
Notice number: 2019/S 159-393521
OJ-S issue: 159
Source: OJS 2019/S 159-393521 (2019-08-15)
Contract award notice (2021-05-17)
Object
Scope of the procurement
Short description:
“The requirement is to develop a customer experience transformation programme to be delivered to all frontline, supervisors, support and management...”
Show more
Notice metadata
Document type: Contract award notice
Regulation: European Union
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal code: Dublin
Contact
E-mail: tommy.conlon@irishrail.ie 📧
Reference
Dates
Date dispatched: 2021-05-17 📅
Publication date: 2021-05-21 📅
Identifiers
Notice number: 2021/S 098-259593
Refers to notice: 2019/S 159-393521
OJ-S issue: 98
Source: OJS 2021/S 098-259593 (2021-05-17)
Object
Scope of the procurement
Short description:
“The requirement is to develop a customer experience transformation programme to be delivered to all frontline, supervisors, support and management...”
Notice metadata
Document type: Contract award notice
Regulation: European Union
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal code: Dublin
Contact
E-mail: tommy.conlon@irishrail.ie 📧
Reference
Dates
Date dispatched: 2021-05-17 📅
Publication date: 2021-05-21 📅
Identifiers
Notice number: 2021/S 098-259593
Refers to notice: 2019/S 159-393521
OJ-S issue: 98
Source: OJS 2021/S 098-259593 (2021-05-17)
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