The Contracting Authority invites responses to this RFT for (1) Provision of IT Service Desk Services (2) Provision of a Common User Passenger Processing System (CUPPS) (3) CUPPS Support

Contract notice (2023-05-11)
Contracting authority
Name and addresses
Name: Shannon Group plc
National registration number: 3287636HH
Postal address: 2nd Floor Terminal Building, Shannon Airport
Postal town: Shannon
Postal code: Co.Clare
Country: Ireland 🇮🇪
Contact person: Patricia Cassidy
Phone: +353 61712113 📞
E-mail: patricia.cassidy@shannongroup.ie 📧
Region: Éire/Ireland 🏙️
URL: https://snnairportgroup.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/117258 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=242394&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=242394&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title:
“The Contracting Authority invites responses to this RFT for (1) Provision of IT Service Desk Services (2) Provision of a Common User Passenger Processing...”    Show more
Products/services: System and support services 📦
Short description:
“The Contracting Authority is seeking two service providers (tenderer or consortium) to provide the services. Each Tenderer can apply for either Lot 1 and...”    Show more
Estimated value excluding VAT: EUR 2 000 000 💰
Information about lots
Tenders may be submitted for maximum number of lots: 2
Maximum number of lots that may be awarded to one tenderer: 2

1️⃣
Scope of the procurement
Title: IT Service Desk services
Title
Lot Identification Number: 1
Description
Additional products/services: Computer-related equipment 📦
Additional products/services: Airport Communication System (COM) 📦
Additional products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Systems support services 📦
Additional products/services: Computer support services 📦
Place of performance: Éire/Ireland 🏙️
Description of the procurement: Provision of an IT Service Desk facility
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 900 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅
Description
Description of renewals: Two x 12 month extensions allowed for

2️⃣
Scope of the procurement
Title: Provision of CUPPS system solution
Title
Lot Identification Number: 2
Description
Description of the procurement:
“Lot 2 - Provider of a new Common User Passenger Processing System (CUPPS) including both hardware and software solution”
Scope of the procurement
Estimated total value excluding VAT: EUR 1 000 000 💰
Description
Description of renewals: Two X 12 month extensions available

3️⃣
Scope of the procurement
Title: CUPPS Support services
Title
Lot Identification Number: 3
Description
Description of the procurement: Support services for CUPPS system
Scope of the procurement
Estimated total value excluding VAT: EUR 100 000 💰
Description
Description of renewals: Two x 12 month extensions available

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-06-20 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 4
Conditions for opening of tenders: 2023-06-20 12:00 📅

Complementary information
Review body
Name: Office of Government Procurement
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2023/S 094-291544 (2023-05-11)