University of Galway is seeking to establish a Single Party Framework for an Artificial Intelligent (AI) enabled Student Engagement Platform. The initial contract will be to replicate or retain its current platform that extracts answers from existing knowledge management stores, databases and web pages for 20,000 students with an average of 17,000 questions asked and answered in the 12 months preceding publication of this tender. The platform will provide analytics into student needs, based on user questions, with a Content Management System that empowers the University to centralize and share knowledge from one place. The platform will also provide a foundation to further build the AI capabilities and future potential developments may include integration with other student systems, virtual personal assistant functionality, and the possibility to integrate with other messaging apps as technologies progress.
Deadline
The time limit for receipt of tenders was 2023-07-17.
The procurement was published on 2023-06-16.
Object Scope of the procurement
Title:
“Artificial Intelligent (AI) enabled Student Engagement Platform (GALW/CON1560/2023)”
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“University of Galway is seeking to establish a Single Party Framework for an Artificial Intelligent (AI) enabled Student Engagement Platform. The initial...”
Short description
University of Galway is seeking to establish a Single Party Framework for an Artificial Intelligent (AI) enabled Student Engagement Platform. The initial contract will be to replicate or retain its current platform that extracts answers from existing knowledge management stores, databases and web pages for 20,000 students with an average of 17,000 questions asked and answered in the 12 months preceding publication of this tender. The platform will provide analytics into student needs, based on user questions, with a Content Management System that empowers the University to centralize and share knowledge from one place. The platform will also provide a foundation to further build the AI capabilities and future potential developments may include integration with other student systems, virtual personal assistant functionality, and the possibility to integrate with other messaging apps as technologies progress.
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Estimated value excluding VAT: EUR 900 000 💰
University of Galway is seeking to establish a Single Party Framework for an Artificial Intelligent (AI) enabled Student Engagement Platform. The initial contract will be to replicate or retain its current platform that extracts answers from existing knowledge management stores, databases and web pages for 20,000 students with an average of 17,000 questions asked and answered in the 12 months preceding publication of this tender. The platform will provide analytics into student needs, based on user questions, with a Content Management System that empowers the University to centralize and share knowledge from one place. The platform will also provide a foundation to further build the AI capabilities and future potential developments may include integration with other student systems, virtual personal assistant functionality, and the possibility to integrate with other messaging apps as technologies progress.
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Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 900 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 108
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The framework agreement will initially be established for a period of [three] [3] years. The
Contracting Authority reserves the right to extend the...”
Description of renewals
The framework agreement will initially be established for a period of [three] [3] years. The
Contracting Authority reserves the right to extend the framework for a further [two] [2] year
period, subject to a maximum of [three] [3] such extensions, and further subject to satisfactory
performance, business needs and budgetary constraints
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Description
In the case of framework agreements, provide justification for any duration exceeding 8 years:
“As this requirement is for an Artificial Intelligent (AI) enabled Student Engagement . Platform, it is not feasible to change service providers every 4 years.” Administrative information
Time limit for receipt of tenders or requests to participate: 2023-07-17
16:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2023-07-17
16:30 📅
Complementary information Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: June 2032
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court
Postal town: Dublin
Country: Ireland 🇮🇪
URL: https://www.courts.ie/🌏 Body responsible for mediation procedures
Name: The High Court
Postal town: Dublin
Country: Ireland 🇮🇪
URL: https://www.courts.ie/🌏 Service from which information about the review procedure may be obtained
Name: The High Court
Postal town: Dublin
Country: Ireland 🇮🇪
URL: https://www.courts.ie/🌏
Source: OJS 2023/S 118-371298 (2023-06-16)