IWA Enterprise Service Desk

Contract notice (2025-05-29)
Object
Scope of the procurement
Title: IWA Enterprise Service Desk
Short description:
“Irish Wheelchair Association are seeking an Enterprise Service Desk and Asset Management (ESDA) solution which is aligned with ITIL standards.”
Type of contract: Services
Products/services: System and support services 📦
Estimated value excluding VAT: 350 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 350 000 EUR 💰
Description of the procurement:
“Irish Wheelchair Association are seeking an Enterprise Service Desk and Asset Management (ESDA) solution which is aligned with ITIL standards.”
Type of contract: Services
Products/services: System and support services 📦
Additional products/services: Computer support services 📦
IT services: consulting, software development, Internet and support 📦
Computer servers 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Computer support services 📦
IT services: consulting, software development, Internet and support 📦
Computer servers 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-02 00:00:00 📅
Conditions for opening of tenders: 2025-07-03 00:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5782286
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 3
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-07-03 00:00:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5782286”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed

Contracting authority
Name and addresses
Name: Irish Wheelchair Association (IWA)
National registration number: 352483
Postal address: Blackheath Drive, Clontarf, Dublin 3
Postal code: D03AW62
Postal town: Dublin 3
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: tenderoffice@iwa.ie 📧
Phone: 0877386605 📞
URL: https://www.iwa.ie 🌏
Address of the buyer profile: https://www.iwa.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5782286 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5782286 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“Addressed per request.”
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 104-350868 (2025-05-29)