The National Transport Authority seeks an experienced Microsoft Dynamics partner who can provide technical support and expertise to design, develop and support the National Transport Authority’s Customer Relationship Management system – Microsoft Dynamics. At present, the National Transport Authority uses both Microsoft Dynamics CRM 2015 on premise version and Microsoft Dynamics 365 online.
The following categories of services shall be required under the proposed contract:
• Service Category 1: Transition from incumbent service provider to the successful tenderer;
• Service Category 2: CRM Dynamics and Dynamics 365 Maintenance and Support including IT and Security;
• Service Category 3: CRM Dynamics and Dynamics 365 Future Scope System Design, Development and Approach; and
• Service Category 4: Provision of CRM System Manager.
Deadline
The time limit for receipt of tenders was 2022-03-11.
The procurement was published on 2022-02-04.
Object Scope of the procurement
Title: Provision of Microsoft Dynamics Migration, Support and Maintenance Services
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“The National Transport Authority seeks an experienced Microsoft Dynamics partner who can provide technical support and expertise to design, develop and...”
Short description
The National Transport Authority seeks an experienced Microsoft Dynamics partner who can provide technical support and expertise to design, develop and support the National Transport Authority’s Customer Relationship Management system – Microsoft Dynamics. At present, the National Transport Authority uses both Microsoft Dynamics CRM 2015 on premise version and Microsoft Dynamics 365 online.
The following categories of services shall be required under the proposed contract:
• Service Category 1: Transition from incumbent service provider to the successful tenderer;
• Service Category 2: CRM Dynamics and Dynamics 365 Maintenance and Support including IT and Security;
• Service Category 3: CRM Dynamics and Dynamics 365 Future Scope System Design, Development and Approach; and
• Service Category 4: Provision of CRM System Manager.
Show more
Estimated value excluding VAT: EUR 1 880 000 💰
The National Transport Authority seeks an experienced Microsoft Dynamics partner who can provide technical support and expertise to design, develop and support the National Transport Authority’s Customer Relationship Management system – Microsoft Dynamics. At present, the National Transport Authority uses both Microsoft Dynamics CRM 2015 on premise version and Microsoft Dynamics 365 online.
The following categories of services shall be required under the proposed contract:
• Service Category 1: Transition from incumbent service provider to the successful tenderer;
• Service Category 2: CRM Dynamics and Dynamics 365 Maintenance and Support including IT and Security;
• Service Category 3: CRM Dynamics and Dynamics 365 Future Scope System Design, Development and Approach; and
• Service Category 4: Provision of CRM System Manager.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 880 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“It is anticipated that the initial term of the contract will be for two (2) years with options for
the National Transport Authority to extend the term for...”
Description of renewals
It is anticipated that the initial term of the contract will be for two (2) years with options for
the National Transport Authority to extend the term for any period or succession of periods up to a further two (2) years.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: As stated in the procurement documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: As stated in the procurement documents.
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-03-11
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2022-09-07 📅
Conditions for opening of tenders: 2022-03-11
12:00 📅
Complementary information Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurement documents for further information.
Show more Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: https://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2022/S 028-071787 (2022-02-04)