The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
— support and management of the Commission’s infrastructure,
— proactive monitoring of servers, firewalls, switches, and intrusion detection,
— provide day to day user support (Monday to Friday 8 a.m. – 6 p.m.).
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
Deadline
The time limit for receipt of tenders was 2021-07-13.
The procurement was published on 2021-06-11.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Single Party Framework for the Provision of ICT External Support Services for the Mental Health Commission
MHC/ ICT/ 12/06/2021”
Products/services: Technical support services📦
Short description:
“The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives...”
Short description
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
— support and management of the Commission’s infrastructure,
— proactive monitoring of servers, firewalls, switches, and intrusion detection,
— provide day to day user support (Monday to Friday 8 a.m. – 6 p.m.).
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
1️⃣
Additional products/services: Technical support services📦
Additional products/services: Helpdesk and support services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives...”
Description of the procurement
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
— support and management of the Commission’s infrastructure,
— proactive monitoring of servers, firewalls, switches, and intrusion detection,
— provide day to day user support (Monday to Friday 8 a.m. – 6 p.m.).
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 0.01 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“Contract duration 24 months with an option to extend for a further 24 months in increments of 12 months.
Estimated value of contract outlined in the Request...”
Description of renewals
Contract duration 24 months with an option to extend for a further 24 months in increments of 12 months.
Estimated value of contract outlined in the Request for Tender.
Show more Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
Description
Additional information: N/a
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: As outlined in the tender.
Economic and financial standing
List and brief description of selection criteria: As outlined in the tender.
Conditions for participation
As outlined in the tender.
Technical and professional ability
List and brief description of selection criteria: As outlined in the tender.
Conditions for participation
Conditions for participation (technical and professional ability): As outlined in the tender.
Conditions related to the contract
Contract performance conditions:
“Contract performance will be measured and managed by way of agreed SLA's and KPI's and will be in line with the contract terms (attached).”
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-07-13
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2022-08-01 📅
Conditions for opening of tenders: 2021-07-13
12:00 📅
Complementary information Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: 2023 / 2025
Review body
Name: Court Service of Ireland
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2021/S 115-302234 (2021-06-11)
Contract award notice (2021-10-19) Object Scope of the procurement
Short description:
“The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives...”
Short description
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
o Support and management of the Commission’s infrastructure
o Proactive monitoring of servers, firewalls, switches, and intrusion detection
o Provide day to day user support (Monday to Friday 8am – 6pm)
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
Show more
Total value of the procurement (excluding VAT): EUR 0.01 💰
Description
Description of the procurement:
“The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives...”
Description of the procurement
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
o Support and management of the Commission’s infrastructure
o Proactive monitoring of servers, firewalls, switches, and intrusion detection
o Provide day to day user support (Monday to Friday 8am – 6pm)
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
Show more Award criteria
Price
Description
Additional information: The award criteria as set down in the in the tender
Procedure Administrative information
Previous publication concerning this procedure: 2021/S 115-302234
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
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Contract Number: 1
Title:
“Single Party Framework for the Provision of ICT External Support Services for the Mental Health Commission”
Date of conclusion of the contract: 2021-10-01 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Hibernia Services Ltd. t/a Evros Technology Group
National registration number: N/a
Postal address: 2022 Bianconi Avenue Citywest Business Park Citywest
Postal town: Dublin 24
Postal code: D24 HX03
Country: Ireland 🇮🇪
Phone: +353 872887253📞
E-mail: hugh.dawson@hetg.ie📧
Region: Éire/Ireland🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 0.01 💰
Complementary information Additional information
“Hibernia Evros chosen for award as the most economically advantageous tender for a period of 2 years with an option to extend” Review body
Name: Court Services
Source: OJS 2021/S 206-538859 (2021-10-19)