Framework fOnline Learner Support Services for eCollege

SOLAS

SOLAS are looking for tenderer(s) to provide the following services to online eCollege learners across the Lot or Lots for which they are the provider:
1. Tutor support services.
2. Course and learning design services including structuring content, identifying appropriate resources & content, ongoing curation of content, designing ongoing formative assessments, designing learning aids, structuring feedback, and satisfaction capture points, designing peer/social/project/task-based learning opportunities
3. Administrative support services including providing pre-course and public information, maintaining public facing communications including Moodle and website, resolving queries, supporting learners, recording progress/outcomes/certifications, resolving post-course queries, gathering feedback, and gathering information for insight, quality assurance, and reporting
4. Technical support services including logging, resolving, or escalating courseware and Moodle access issues.

Deadline

The time limit for receipt of tenders was 2021-11-15. The procurement was published on 2021-10-15.

Who? What? Where?
Procurement history
Date Document
2021-10-15 Contract notice
2022-01-20 Contract award notice
Contract notice (2021-10-15)
Object
Scope of the procurement
Title: System and support services
Reference number: 200575
Short description:
SOLAS are looking for tenderer(s) to provide the following services to online eCollege learners across the Lot or Lots for which they are the provider: 1. Tutor support services. 2. Course and learning design services including structuring content, identifying appropriate resources & content, ongoing curation of content, designing ongoing formative assessments, designing learning aids, structuring feedback, and satisfaction capture points, designing peer/social/project/task-based learning opportunities 3. Administrative support services including providing pre-course and public information, maintaining public facing communications including Moodle and website, resolving queries, supporting learners, recording progress/outcomes/certifications, resolving post-course queries, gathering feedback, and gathering information for insight, quality assurance, and reporting 4. Technical support services including logging, resolving, or escalating courseware and Moodle access issues.
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Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: System and support services ๐Ÿ“ฆ
Additional CPV: E-learning services ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Body governed by public law
Awarding authority name: Solas
Postal address: Castleforbes House, Castleforbes Road
Postal code: Dublin
Postal town: Dublin 1
Contact
Internet address: http://www.solas.ie/ ๐ŸŒ
E-mail: tenders@solas.ie ๐Ÿ“ง
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199778&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199778&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2021-10-15 ๐Ÿ“…
Submission deadline: 2021-11-15 ๐Ÿ“…
Publication date: 2021-10-20 ๐Ÿ“…
Identifiers
Notice number: 2021/S 204-533574
OJ-S issue: 204

Object
Scope of the procurement
Short description:
SOLAS are looking for tenderer(s) to provide the following services to online eCollege learners across the Lot or Lots for which they are the provider:
1. Tutor support services.
2. Course and learning design services including structuring content, identifying appropriate resources & content, ongoing curation of content, designing ongoing formative assessments, designing learning aids, structuring feedback, and satisfaction capture points, designing peer/social/project/task-based learning opportunities
Show more
3. Administrative support services including providing pre-course and public information, maintaining public facing communications including Moodle and website, resolving queries, supporting learners, recording progress/outcomes/certifications, resolving post-course queries, gathering feedback, and gathering information for insight, quality assurance, and reporting
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4. Technical support services including logging, resolving, or escalating courseware and Moodle access issues.
Estimated total value: 7 742 000 EUR ๐Ÿ’ฐ
Title of the lot: Computer Programming & Databases + IT Professional + Web & Graphic Design
Lot number: 1
Estimated value excluding VAT: 3 000 000 EUR ๐Ÿ’ฐ
Duration: 24 months
Description of renewals: Option to renew for 12 months on 2 occasions
Title of the lot: Office Productivity, Digital Skills for Life and Work, Business, Leadership and Management
Lot number: 2
Title of the lot: Green Skills
Lot number: 3
Estimated value excluding VAT: 871 000 EUR ๐Ÿ’ฐ
Title of the lot: Other Emerging Skills
Lot number: 4
Place of performance
Main site or place of performance: DUBLIN 1

Procedure
Legal basis: 32014L0024
Number of participants to be contemplated: 10
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender opening date: 2021-11-15 ๐Ÿ“…
Tender opening time: 13:00

Contracting authority
Identity
National registration number: N/a
Contact
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1210 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199778&B=ETENDERS_SIMPLE ๐ŸŒ

Complementary information
Review body
Name: Solas
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2021/S 204-533574 (2021-10-15)
Contract award notice (2022-01-20)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Lowest price

Reference
Dates
Date dispatched: 2022-01-20 ๐Ÿ“…
Publication date: 2022-01-25 ๐Ÿ“…
Identifiers
Notice number: 2022/S 017-041443
Refers to notice: 2021/S 204-533574
OJ-S issue: 17
Source: OJS 2022/S 017-041443 (2022-01-20)