Enhanced Telephony Solution

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland requires the provision of an enhanced telephony solution to deliver Unified Communications using Microsoft Teams. This will allow Fáilte Ireland to replace all desk-based landline handsets with a system based on Microsoft Teams allowing staff to make outbound and receive inbound calls.
The chosen system will provide a single management platform for all Fáilte Ireland telephone numbers and remove the ongoing need to support and maintain multiple, non-integrated phone systems.

Deadline

The time limit for receipt of tenders was 2021-08-09. The procurement was published on 2021-07-05.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Workair Limited

Who?

• Fáilte Ireland-National Tourism Development Authority

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2021-07-05	Contract notice
2021-07-22	Additional information
2021-11-04	Contract award notice

Contract notice (2021-07-05)
Object
Scope of the procurement
Title: Telecommunications services
Reference number: IT/2021/05
Short description:

Fáilte Ireland requires the provision of an enhanced telephony solution to deliver Unified Communications using Microsoft Teams. This will allow Fáilte Ireland to replace all desk-based landline handsets with a system based on Microsoft Teams allowing staff to make outbound and receive inbound calls. The chosen system will provide a single management platform for all Fáilte Ireland telephone numbers and remove the ongoing need to support and maintain multiple, non-integrated phone systems.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telecommunications services 📦
Additional CPV: Telecommunication consultancy services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847888 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192662&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192662&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-07-05 📅
Submission deadline: 2021-08-09 📅
Publication date: 2021-07-09 📅
Identifiers
Notice number: 2021/S 131-347184
OJ-S issue: 131
Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers; 4) Establishment of this contract will be subject to the approval of the competent authorities; 5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract, the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion; 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at anytime; 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition at the evaluation stage.

Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;

4) Establishment of this contract will be subject to the approval of the competent authorities;

5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract, the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at anytime;

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition at the evaluation stage.

Object
Scope of the procurement
Short description:

The chosen system will provide a single management platform for all Fáilte Ireland telephone numbers and remove the ongoing need to support and maintain multiple, non-integrated phone systems.

Estimated total value: 800 000 EUR 💰
Estimated value excluding VAT: 800 000 EUR 💰
Duration: 60 months

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As stated in the ITT document available for downloading from www.etenders.gov.ie
Economic and financial standing: As stated in the ITT document available for downloading from www.etenders.gov.ie
Minimum level(s) of standards: As stated in the ITT document available for downloading from www.etenders.gov.ie
Technical and professional ability: As stated in the ITT document available for downloading from www.etenders.gov.ie
Contract execution
Contract performance conditions: As stated in the ITT document available for downloading from www.etenders.gov.ie

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-08-09 📅
Tender opening date: 2021-08-09 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sabrina Jones
Internet address: www.failteireland.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192662&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;

4) Establishment of this contract will be subject to the approval of the competent authorities;

5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract, the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at anytime;

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition at the evaluation stage.

Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Information about review deadlines:

The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.

Source: OJS 2021/S 131-347184 (2021-07-05)

Additional information (2021-07-22)
Object
Notice metadata
Document type: Additional information

Reference
Dates
Date dispatched: 2021-07-22 📅
Submission deadline: 2021-08-13 📅
Publication date: 2021-07-27 📅
Identifiers
Notice number: 2021/S 143-381195
Refers to notice: 2021/S 131-347184
OJ-S issue: 143
Additional information
Closing date of the tender extended from 9 August 2021 to 13 August 2021.
Source: OJS 2021/S 143-381195 (2021-07-22)

Contract award notice (2021-11-04)
Object
Scope of the procurement
Total value of the procurement: 250 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2021-11-04 📅
Publication date: 2021-11-09 📅
Identifiers
Notice number: 2021/S 217-571969
OJ-S issue: 217

Procedure
Award criteria
Quality criterion (name): Quality of the System
Quality criterion (weighting): 30
Quality criterion (name): Project Planning and Project Team
Quality criterion (weighting): 20
Quality criterion (name): System Maintenance and Support
Quality criterion (weighting): 10
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 40

Award of contract
Date of contract conclusion: 2021-10-29 📅
Name: Workair Limited
National registration number: 3422197GH
Postal address: 33 Sir John Rogerson's Quay
Postal town: Dublin 2
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 12440562 📞
E-mail: stephenm@workair.ie 📧
Internet address: http://www.workair.ie 🌏
Total value of the procurement: 250 000 EUR 💰
Information about tenders
Number of tenders received: 5
Source: OJS 2021/S 217-571969 (2021-11-04)

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