Customer Identity Management Service

Raidio Teilifis Eireann (RTE)

RTร‰ are seeking companies who can deliver a Customer Identity Management Service so RTร‰ customers can register and sign in to RTร‰ products and services for various benefits. This tender is for a renewal of an existing service. The contract amount covers a period of 3 years.

Deadline
The time limit for receipt of tenders was 2021-08-03. The procurement was published on 2021-06-28.

Who?

What?

Where?

Procurement history
Date Document
2021-06-28 Contract notice
2021-08-04 Additional information
2022-02-16 Contract award notice
Contract notice (2021-06-28)
Contracting authority
Name and addresses
Name: Raidiรณ Teilifรญs ร‰ireann (RTร‰)
National registration number: 8T50578M
Postal address: Donnybrook
Postal town: Dublin
Postal code: Co. Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Joe Lavelle
Phone: +353 12082239 ๐Ÿ“ž
E-mail: joe.lavelle@rte.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.rte.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192182&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192182&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: Customer Identity Management Service 21P039
Products/services: Customer services ๐Ÿ“ฆ
Short description:
โ€œRTร‰ are seeking companies who can deliver a Customer Identity Management Service so RTร‰ customers can register and sign in to RTร‰ products and services for...โ€    Show more
Estimated value excluding VAT: EUR 250 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: Customer Relation Management software package ๐Ÿ“ฆ
Additional products/services: Customer Relation Management software development services ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Main site or place of performance: Donnybrook Dublin 4.
Description of the procurement:
โ€œRTร‰ are seeking companies who can deliver a Customer Identity Management Service so RTร‰ customers can register and sign in to RTร‰ products and services for...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 250 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals: As per ITT documents.

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: As per ITT documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-08-03 13:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender must be valid until: 2021-08-10 ๐Ÿ“…
Conditions for opening of tenders: 2021-08-03 13:00 ๐Ÿ“…

Complementary information
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The Courts Service
Postal address: 15-24 Phoenix St
Postal town: Dublin
Postal code: D07 X028
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 18886426 ๐Ÿ“ž
Source: OJS 2021/S 126-333155 (2021-06-28)
Additional information (2021-08-04)
Contracting authority
Name and addresses
Name: Raidiรณ Teilifรญs ร‰ireann ( RTร‰ )

Complementary information
Original notice reference
Notice number in the OJ S: 2021/S 126-333155

Changes
Text to be corrected in the original notice
Section number: IV.2.2
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2021-08-03 ๐Ÿ“…
Time: 13:00
New value
Date: 2021-08-09 ๐Ÿ“…
Time: 13:00
Source: OJS 2021/S 152-405428 (2021-08-04)
Contract award notice (2022-02-16)
Object
Description
Main site or place of performance: Donnybrook Dublin 4
Award criteria
Price

Procedure
Administrative information
Previous publication concerning this procedure: 2021/S 126-333155

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title: Customer Identity Management Service
Information on non-award
Other reasons (discontinuation of procedure)

Complementary information
Additional information
Tender cancelled, no contract will be awarded
Source: OJS 2022/S 036-093677 (2022-02-16)