The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the second-fifth interviews of the LFS by CATI. The first interview is performed using Computer Assisted Personal Interviewing (CAPI) on a face-to face basis by the team of interviewers employed by the CSO. This approach to LFS data collection may change or be modified throughout the duration of this contract and any subsequent extensions; as such, CSO will require flexibility from the successful tenderer in incorporating such amendments if required during the contract.
Deadline
The time limit for receipt of tenders was 2020-08-03.
The procurement was published on 2020-07-03.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“RFT for the Provision of Computer Assisted Telephone Interviewing (CATI) Services
RFT172364”
Products/services: Telephone survey services📦
Short description:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
Short description
The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the second-fifth interviews of the LFS by CATI. The first interview is performed using Computer Assisted Personal Interviewing (CAPI) on a face-to face basis by the team of interviewers employed by the CSO. This approach to LFS data collection may change or be modified throughout the duration of this contract and any subsequent extensions; as such, CSO will require flexibility from the successful tenderer in incorporating such amendments if required during the contract.
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Estimated value excluding VAT: EUR 3 000 000 💰
1️⃣
Additional products/services: Survey services📦
Additional products/services: Call centre📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Skehard Road, Mahon, Cork.
Description of the procurement:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
Description of the procurement
The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The tenderer will perform household interviews for the second-fifth interviews of the LFS by CATI. The first interview is performed using Computer Assisted Personal Interviewing (CAPI) on a face-to face basis by the team of interviewers employed by the CSO. This approach to LFS data collection may change or be modified throughout the duration of this contract and any subsequent extensions; as such, CSO will require flexibility from the successful tenderer in incorporating such amendments if required during the contract.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 3 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: There are two one-year options for renewal of this contract.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-08-03
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2021-02-03 📅
Conditions for opening of tenders: 2020-08-03
12:00 📅
Complementary information Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: Central Statistics Office
Postal address: Skehard Road, Mahon
Postal town: Cork
Postal code: T12X 00E
Country: Ireland 🇮🇪
Phone: +353 214535424📞
E-mail: damien.lenihan@cso.ie📧
URL: www.cso.ie🌏
Source: OJS 2020/S 129-316827 (2020-07-03)
Contract award notice (2022-04-14) Contracting authority Name and addresses
Postal code: Cork
Object Scope of the procurement
Short description:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
Short description
The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the 2nd - 5th interviews of the LFS by CATI. The first interview is performed using Computer Assisted Personal Interviewing (CAPI) on a face-to face basis by the team of interviewers employed by the CSO. This approach to LFS data collection may change or be modified throughout the duration of this contract and any subsequent extensions; as such, CSO will require flexibility from the successful tenderer in incorporating such amendments if required during the contract.
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Total value of the procurement (excluding VAT): EUR 3 000 000 💰
Description
Main site or place of performance: Skehard Road, Mahon, Cork
Description of the procurement:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
Description of the procurement
The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the 2nd - 5th interviews of the LFS by CATI. The first interview is performed using Computer Assisted Personal Interviewing (CAPI) on a face-to face basis by the team of interviewers employed by the CSO. This approach to LFS data collection may change or be modified throughout the duration of this contract and any subsequent extensions; as such, CSO will require flexibility from the successful tenderer in incorporating such amendments if required during the contract.
Show more Award criteria
Quality criterion (name): Quality of Methodology for Delivery of Services
Quality criterion (weighting): 24%
Quality criterion (name): Contract Management
Quality criterion (weighting): 22%
Quality criterion (name): Technical Solution
Cost criterion (name): Total Overall Cost
Cost criterion (weighting): 30%
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 129-316827
Award of contract
1️⃣
Contract Number: 1
Title:
“RFT for the Provision of Computer Assisted Telephone Interviewing (CATI) Services”
Date of conclusion of the contract: 2021-03-08 📅
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: Capita Customer Solutions
Postal address: West Cork Business & Technology Park
Postal town: Clonakilty, Co. Cork
Postal code: P85 YH98
Country: Ireland 🇮🇪
Region: South-West 🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 3 000 000 💰
Complementary information Review body
Name: High Court
Postal town: Dublin 7
URL: www.courts.ie🌏
Source: OJS 2022/S 076-208562 (2022-04-14)