Provision of SharePoint and CRM Development and Support Services

National Transport Authority

The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer/citizen communications from a number of channels, namely:
— parliamentary questions,
— freedom of information requests and communications via the Authority’s website,
— queries to the following lines of business from the NTA website and through email channels:
—— bus licencing,
—— cycling,
—— bus and train services,
—— taxi regulation matters,
—— passenger information,
—— passenger rights, and
—— bus connects programme matter,
— clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.

Deadline

The time limit for receipt of tenders was 2019-03-11. The procurement was published on 2019-02-01.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Codec-DSS Ltd

Who?

• National Transport Authority

What?

Where?

• Eastern and Midland › Dublin

Procurement history

Date	Document
2019-02-01	Contract notice
2019-03-04	Additional information
2019-09-02	Contract award notice

Contract notice (2019-02-01)
Object
Scope of the procurement
Title: Software programming and consultancy services
Short description:

The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer/citizen communications from a number of channels, namely: — parliamentary questions, — freedom of information requests and communications via the Authority’s website, — queries to the following lines of business from the NTA website and through email channels: —— bus licencing, —— cycling, —— bus and train services, —— taxi regulation matters, —— passenger information, —— passenger rights, and —— bus connects programme matter, — clamping appeals. Additional details on the scope and requirements are provided in the tender documents.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Software programming and consultancy services 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Dublin 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Dun Sceine, Iveagh Court, Harcourt Lane
Postal code: D02 WT20
Postal town: Dublin 2
Contact
Internet address: https://www.nationaltransport.ie 🌏
E-mail: procurement@nationaltransport.ie 📧
Phone: +353 18798300 📞
Fax: +353 18798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141632&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141632&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-02-01 📅
Submission deadline: 2019-03-11 📅
Publication date: 2019-02-05 📅
Identifiers
Notice number: 2019/S 025-055924
OJ-S issue: 25
Additional information

The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The Contracting Authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurement documents for further information.

Object
Scope of the procurement
Short description:

— parliamentary questions,

— freedom of information requests and communications via the Authority’s website,

— queries to the following lines of business from the NTA website and through email channels:

—— bus licencing,

—— cycling,

—— bus and train services,

—— taxi regulation matters,

—— passenger information,

—— passenger rights, and

—— bus connects programme matter,

— clamping appeals.

Additional details on the scope and requirements are provided in the tender documents.

—— taxi regulation matters;,

— Clamping appeals.

The requirement for CRM going forward will be extended to cover many of the following requirements:

— incorporation of new functions assigned to the NTA,

— leapcard cases,

— possible inclusion of the CRM systems for other transport operators,

— inclusion of social listening and social media, and

— inclusion of new social channels such as chatbot.

The Authority also uses SharePoint 2015 for basic document collaboration, throughout the organisation. The SharePoint system facilitates:

— document management,

— team collaboration,

— the provision of intranet (known as Transportal) and extranet portals (supplier collaboration sites),

— external access for collaboration with external stakeholders, and

— improved collaboration for the staff and board members.

In the future, the platform may be extended to include:

— automation of business processes through workflows where appropriate.

The Authority requires a CRM and SharePoint service provider to assist with the above requirements.

Duration: 24 months
Description of renewals:

The expected term of the Contract will be 2 years with the option to extend on an annual basis, up to a maximum 4 year period. The option to extend the Contract will be at the sole discretion of the NTA and will be dependent on service requirements and performance.

Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As set out in the tender documents.
Contract execution
Contract performance conditions: As set out in the tender documents.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2019-09-07 📅
Tender opening date: 2019-03-11 📅
Tender opening time: 14:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ellen O'Connor
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141632&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland.

The Contracting Authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.

The most economically advantageous or any tender will not automatically be accepted.

Refer to procurement documents for further information.

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Source: OJS 2019/S 025-055924 (2019-02-01)

Additional information (2019-03-04)
Object
Scope of the procurement
Short description:

The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer /citizen communications from a number of channels, namely: — parliamentary questions, — freedom of information requests and communications via the Authority’s website, — queries to the following lines of business from the NTA website and through email channels: —— bus licencing, —— cycling, —— bus and train services, —— taxi regulation matters, —— passenger information, —— passenger rights, and —— bus connects programme matter, — clamping appeals. Additional details on the scope and requirements are provided in the tender documents.

Notice metadata
Document type: Additional information

Reference
Dates
Date dispatched: 2019-03-04 📅
Submission deadline: 2019-03-25 📅
Publication date: 2019-03-08 📅
Identifiers
Notice number: 2019/S 048-111043
Refers to notice: 2019/S 025-055924
OJ-S issue: 48
Additional information

The tender response deadline has been extended from 12:00 noon Monday 11.3.2019 to 12:00 noon Monday 25.3.2019. The tender opening time has been changed from 14:00 Monday 11.3.2019 to 14:00 Monday 25.3.2019.

Object
Scope of the procurement
Short description:

Source: OJS 2019/S 048-111043 (2019-03-04)

Contract award notice (2019-09-02)
Object
Scope of the procurement
Short description:

The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the back end database. The system is used to manage customer/citizen communications from a number of channels, namely: — parliamentary questions, — freedom of information requests and communications via the authority’s website, — queries to the following lines of business from the NTA website and through email channels: —— bus licencing, —— cycling, —— bus and train services, —— taxi regulation matters, —— passenger information, —— passenger rights, and —— bus connects programme matter. — clamping appeals. Additional details on the scope and requirements are provided in the tender documents.

Total value of the procurement: 1 169 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2019-09-02 📅
Publication date: 2019-09-05 📅
Identifiers
Notice number: 2019/S 171-418071
OJ-S issue: 171
Additional information

The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurement documents for further information.

Object
Scope of the procurement
Short description:

— freedom of information requests and communications via the authority’s website,

—— bus connects programme matter.

The authority also uses SharePoint 2015 for basic document collaboration, throughout the organisation. The SharePoint system facilitates:

The authority requires a CRM and SharePoint service provider to assist with the above requirements.

Procedure
Award criteria
Quality criterion (name): Proposed approach — Section 3.3.1
Quality criterion (weighting): 30
Quality criterion (name): Proposed approach — Section 3.3.2
Experience and qualification of the CRM system manager
Quality criterion (weighting): 10
Price (weighting): 30

Award of contract
Date of contract conclusion: 2019-08-12 📅
Name: Codec-DSS Ltd
National registration number: 107629
Postal address: Hyde House, Adelaide Road, Dublin 2
Postal town: Dublin
Postal code: D02N446
Country: Ireland 🇮🇪
Ireland 🏙️
Information about tenders
Number of tenders received: 3

Reference
Additional information

The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.

Complementary information
Review body
Information about review deadlines:

As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Source: OJS 2019/S 171-418071 (2019-09-02)

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