The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer/citizen communications from a number of channels, namely:
— parliamentary questions,
— freedom of information requests and communications via the Authority’s website,
— queries to the following lines of business from the NTA website and through email channels:
—— bus licencing,
—— cycling,
—— bus and train services,
—— taxi regulation matters,
—— passenger information,
—— passenger rights, and
—— bus connects programme matter,
— clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.
Deadline
The time limit for receipt of tenders was 2019-03-11.
The procurement was published on 2019-02-01.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Provision of SharePoint and CRM Development and Support Services
Products/services: Software programming and consultancy services📦
Short description:
“The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to...”
Short description
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer/citizen communications from a number of channels, namely:
— parliamentary questions,
— freedom of information requests and communications via the Authority’s website,
— queries to the following lines of business from the NTA website and through email channels:
—— bus licencing,
—— cycling,
—— bus and train services,
—— taxi regulation matters,
—— passenger information,
—— passenger rights, and
—— bus connects programme matter,
— clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer/citizen communications from a number of channels, namely:
— parliamentary questions,
— freedom of information requests and communications via the Authority’s website,
— queries to the following lines of business from the NTA website and through email channels:
—— bus licencing,
—— cycling,
—— bus and train services,
—— taxi regulation matters;,
—— passenger information,
—— passenger rights, and
—— bus connects programme matter,
— Clamping appeals.
The requirement for CRM going forward will be extended to cover many of the following requirements:
— incorporation of new functions assigned to the NTA,
— leapcard cases,
— possible inclusion of the CRM systems for other transport operators,
— inclusion of social listening and social media, and
— inclusion of new social channels such as chatbot.
The Authority also uses SharePoint 2015 for basic document collaboration, throughout the organisation. The SharePoint system facilitates:
— document management,
— team collaboration,
— the provision of intranet (known as Transportal) and extranet portals (supplier collaboration sites),
— external access for collaboration with external stakeholders, and
— improved collaboration for the staff and board members.
In the future, the platform may be extended to include:
— automation of business processes through workflows where appropriate.
The Authority requires a CRM and SharePoint service provider to assist with the above requirements.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The expected term of the Contract will be 2 years with the option to extend on an annual basis, up to a maximum 4 year period. The option to extend the...”
Description of renewals
The expected term of the Contract will be 2 years with the option to extend on an annual basis, up to a maximum 4 year period. The option to extend the Contract will be at the sole discretion of the NTA and will be dependent on service requirements and performance.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: As set out in the tender documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: As set out in the tender documents.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-03-11
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2019-09-07 📅
Conditions for opening of tenders: 2019-03-11
14:00 📅
Complementary information Information about recurrence
This is a recurrent procurement ✅ Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland.
The Contracting Authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.
The most economically advantageous or any tender will not automatically be accepted.
Refer to procurement documents for further information.
Show more Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2019/S 025-055924 (2019-02-01)
Additional information (2019-03-04) Object Scope of the procurement
Short description:
“The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to...”
Short description
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer /citizen communications from a number of channels, namely:
— parliamentary questions,
— freedom of information requests and communications via the Authority’s website,
— queries to the following lines of business from the NTA website and through email channels:
—— bus licencing,
—— cycling,
—— bus and train services,
—— taxi regulation matters,
—— passenger information,
—— passenger rights, and
—— bus connects programme matter,
— clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.
Complementary information Original notice reference
Notice number in the OJ S: 2019/S 025-055924
Changes Text to be corrected in the original notice
Section number: IV.2.2)
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2019-03-11 📅
Time: 12:00
New value
Date: 2019-03-25 📅
Time: 12:00
Text to be corrected in the original notice
Section number: IV.2.7)
Place of text to be modified: Conditions for opening of tenders
Old value
Date: 2019-03-11 📅
Time: 14:00
New value
Date: 2019-03-25 📅
Time: 14:00
Other additional information
“The tender response deadline has been extended from 12:00 noon Monday 11.3.2019 to 12:00 noon Monday 25.3.2019. The tender opening time has been changed...”
The tender response deadline has been extended from 12:00 noon Monday 11.3.2019 to 12:00 noon Monday 25.3.2019. The tender opening time has been changed from 14:00 Monday 11.3.2019 to 14:00 Monday 25.3.2019.
Show more
Source: OJS 2019/S 048-111043 (2019-03-04)
Contract award notice (2019-09-02) Object Scope of the procurement
Short description:
“The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the back end database. The system is used to...”
Short description
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the back end database. The system is used to manage customer/citizen communications from a number of channels, namely:
— parliamentary questions,
— freedom of information requests and communications via the authority’s website,
— queries to the following lines of business from the NTA website and through email channels:
—— bus licencing,
—— cycling,
—— bus and train services,
—— taxi regulation matters,
—— passenger information,
—— passenger rights, and
—— bus connects programme matter.
— clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.
Show more
Total value of the procurement (excluding VAT): EUR 1 169 000 💰
Description
Description of the procurement:
“The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the back end database. The system is used to...”
Description of the procurement
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the back end database. The system is used to manage customer/citizen communications from a number of channels, namely:
— parliamentary questions,
— freedom of information requests and communications via the authority’s website,
— queries to the following lines of business from the NTA website and through email channels:
—— bus licencing,
—— cycling,
—— bus and train services,
—— taxi regulation matters,
—— passenger information,
—— passenger rights, and
—— bus connects programme matter.
— clamping appeals.
The requirement for CRM going forward will be extended to cover many of the following requirements:
— incorporation of new functions assigned to the NTA,
— leapcard cases,
— possible inclusion of the CRM systems for other transport operators,
— inclusion of social listening and social media, and
— inclusion of new social channels such as chatbot.
The authority also uses SharePoint 2015 for basic document collaboration, throughout the organisation. The SharePoint system facilitates:
— document management,
— team collaboration,
— the provision of intranet (known as Transportal) and extranet portals (supplier collaboration sites),
— external access for collaboration with external stakeholders, and
— improved collaboration for the staff and board members.
In the future, the platform may be extended to include:
— automation of business processes through workflows where appropriate.
The authority requires a CRM and SharePoint service provider to assist with the above requirements.
Show more Award criteria
Quality criterion (name): Proposed approach — Section 3.3.1
Quality criterion (weighting): 30
Quality criterion (name): Proposed approach — Section 3.3.2
Quality criterion (name): Experience and qualification of the CRM system manager
Quality criterion (weighting): 10
Price (weighting): 30
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 025-055924
Award of contract
1️⃣
Contract Number: 1
Title: Provision of SharePoint and CRM Development and Support Services
Date of conclusion of the contract: 2019-08-12 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Codec-DSS Ltd
National registration number: 107629
Postal address: Hyde House, Adelaide Road, Dublin 2
Postal town: Dublin
Postal code: D02N446
Country: Ireland 🇮🇪
Region: Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 1169000.00
Highest offer: 1462786.00
Complementary information Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland.
The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.
The most economically advantageous or any tender will not automatically be accepted.
Refer to procurement documents for further information.
Show more Review procedure
Precise information on deadline(s) for review procedures:
“As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2019/S 171-418071 (2019-09-02)