Object Scope of the procurement
Title: Provision of Second Level Citrix Support Managed Service
CitrixManServ
Products/services: IT services: consulting, software development, Internet and support📦
Short description: Provision of second level Citrix support managed service.
Estimated value excluding VAT: EUR 1 200 000 💰
Dublin City Council has a wide range of ICT services and processes to support many business functions within Dublin City Council. Services provided by the Information Systems (IS) Department are provided through a number of data centres incorporating a diverse range of technologies and applications, which include Citrix and Citrix related hardware. A range of security policies are documented and are currently in place in DCC. Complex disaster recovery and business continuity processes have been established to ensure that business services can continue in most emergency situations and required maintenance events with minimal levels of downtime. Dublin City Council is currently running Citrix Xenapp 7.15 on Windows 2008 R2 SP1 on VMware hosts. There are currently 40 virtual Xenapp 7.15 servers running over 8 VMware physical servers which, includes, 1 web interface server and 1 data collector which accommodates up to 1 300 concurrent users. Citrix Software and licenses, scripts (logon, SQL, server build and maintenance), group policy objects and custom administrative templates as well as Farm documentation. Dublin City Council currently deploys 4 Citrix Netscaler MPX 8200s for server load balancing, application acceleration, and application firewall and access gateway.
Dublin City Council has an annual Gold Subscription with Citrix for Netscaler support. Dublin City Council currently deploys Access Gateway via Netscaler as the primary remote access for staff. Dublin City Council has an annual subscription with Safenet for licenses and support. Share file is the only file sharing tool permitted for Dublin City Council users. Dublin City Council currently deploys an on premise solution for 700 users. Dublin City Council currently deploys Symantec Endpoint Protection V14 across the Xenapp Farm.
This tender is for the provision of a managed service to support and ensure the services outlined above are maintained with minimal disruption to business users.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 200 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The framework period will initially be for 2 years with the possibility of extending it by a further 2 years (1 year at time, following satisfactory...”
Description of renewals
The framework period will initially be for 2 years with the possibility of extending it by a further 2 years (1 year at time, following satisfactory performance of the successful tenderer) at the sole discretion of DCC.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Please see tender documents for full details.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-09-12
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Languages in which tenders or requests to participate may be submitted: Irish 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2019-09-12
12:00 📅
Complementary information Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court
Postal address: Chief Registrar, High Court, Inns Quay
Postal town: Dublin
Postal code: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
Source: OJS 2019/S 155-382982 (2019-08-12)
Contract award notice (2020-01-28) Contracting authority Name and addresses
Postal town: Dublin
Postal code: Dublin 8
Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 1 200 000 💰
Description
Description of the procurement:
“Dublin City Council has a wide range of ICT services and processes to support many business functions within Dublin City Council. Services provided by the...”
Description of the procurement
Dublin City Council has a wide range of ICT services and processes to support many business functions within Dublin City Council. Services provided by the Information Systems (IS) Department are provided through a number of data centres incorporating a diverse range of technologies and applications, which include Citrix and Citrix related hardware. A range of security policies are documented and are currently in place in DCC. Complex disaster recovery and business continuity processes have been established to ensure that business services can continue in most emergency situations and required maintenance events with minimal levels of downtime. Dublin City Council is currently running Citrix Xenapp 7.15 on Windows 2008 R2 SP1 on VMware hosts. There are currently 40 virtual Xenapp 7.15 servers running over 8 VMware physical servers which, includes, one web interface server and one data collector which accommodates up to 1 300 concurrent users. Citrix software and licenses, scripts (logon, SQL, server build and maintenance), group policy objects and custom administrative templates as well as farm documentation. Dublin City Council currently deploys 4 Citrix Netscaler MPX 8200s for server load balancing, application acceleration, and application firewall and access gateway.
Dublin City Council has an annual gold subscription with Citrix for Netscaler support. Dublin City Council currently deploys Access Gateway via Netscaler as the primary remote access for staff. Dublin City Council has an annual subscription with Safenet for licenses and support. Share file is the only file sharing tool permitted for Dublin City Council users. Dublin City Council currently deploys an on premise solution for 700 users. Dublin City Council currently deploys Symantec Endpoint Protection V14 across the Xenapp Farm.
This tender is for the provision of a managed service to support and ensure the services outlined above are maintained with minimal disruption to business users.
Show more Award criteria
Quality criterion (name): Quality of approach
Quality criterion (weighting): 2700
Quality criterion (name): Technical requirements
Quality criterion (weighting): 1400
Quality criterion (name): Quality and range o resources
Quality criterion (weighting): 1500
Quality criterion (name): Value added service
Quality criterion (weighting): 500
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 4500
Information about options
Options ✅
Description of options: 2-year contract with the option to extend for a further 2 years.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2019/S 155-382982
Award of contract
1️⃣
Contract Number: 1
Title: Provision of Second Level Citrix Support Managed Service
Date of conclusion of the contract: 2020-01-01 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: Zinopy Ltd
National registration number: 6566601N
Postal address: 7 Beckett Way, Park West Business Park
Postal town: Dublin
Postal code: D12 X884
Country: Ireland 🇮🇪
Phone: +353 18976750📞
E-mail: aidan.mcevoy@zinopy.ie📧
Region: Dublin🏙️
URL: http://www.zinopy.ie🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 200 000 💰
Complementary information Review procedure
Precise information on deadline(s) for review procedures: Please contact your solicitor.
Source: OJS 2020/S 022-049156 (2020-01-28)