ESS034C Request for Tenders for the Provision of a Customer Relationship Management (CRM) System for the University of Limerick

Education Procurement Service (EPS)

The University of Limerick (UL) will appoint a successful supplier for the supply of a Customer Relationship Management System (CRM). The initial project is to supply this system to the to the Graduate Entry Medical School (GEMS) at University of Limerick (UL), subsequent projects may be initiated to supply the system to support other processes, departments or schools within the University of Limerick, should the need arise.

Deadline
The time limit for receipt of tenders was 2019-03-19. The procurement was published on 2019-02-13.

Who?

What?

Where?

Procurement history
Date Document
2019-02-13 Contract notice
Contract notice (2019-02-13)
Contracting authority
Name and addresses
Name: Education Procurement Service (EPS)
National registration number: IE 6609370 G
Postal address: University of Limerick
Postal town: Castletroy
Postal code: Co. Limerick
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Marissa Staunton
Phone: +353 61234238 ๐Ÿ“ž
E-mail: marissa.staunton@ul.ie ๐Ÿ“ง
Region: South-West ๐Ÿ™๏ธ
URL: http://www.educationprocurementservice.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/87073 ๐ŸŒ
Information about joint procurement
The contract is awarded by a central purchasing body
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=142080&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=142080&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title:
โ€œESS034C Request for Tenders for the Provision of a Customer Relationship Management (CRM) System for the University of Limerick ESS034Cโ€
Products/services: Customer Relation Management software development services ๐Ÿ“ฆ
Short description:
โ€œThe University of Limerick (UL) will appoint a successful supplier for the supply of a Customer Relationship Management System (CRM). The initial project is...โ€    Show more

1๏ธโƒฃ
Additional products/services: Software package and information systems ๐Ÿ“ฆ
Additional products/services: Administration software package ๐Ÿ“ฆ
Additional products/services: Contact management software package ๐Ÿ“ฆ
Additional products/services: Customer Relation Management software package ๐Ÿ“ฆ
Additional products/services: System, storage and content management software package ๐Ÿ“ฆ
Additional products/services: System management software package ๐Ÿ“ฆ
Additional products/services: Content management software package ๐Ÿ“ฆ
Additional products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Additional products/services: Software programming and consultancy services ๐Ÿ“ฆ
Additional products/services: Industry specific software development services ๐Ÿ“ฆ
Additional products/services: Networking, Internet and intranet software development services ๐Ÿ“ฆ
Additional products/services: Networking software development services ๐Ÿ“ฆ
Additional products/services: Contact management software development services ๐Ÿ“ฆ
Additional products/services: Sales, marketing and business intelligence software development services ๐Ÿ“ฆ
Additional products/services: Business intelligence software development services ๐Ÿ“ฆ
Additional products/services: Communication software development services ๐Ÿ“ฆ
Additional products/services: IT software development services ๐Ÿ“ฆ
Additional products/services: System, storage and content management software development services ๐Ÿ“ฆ
Additional products/services: System management software development services ๐Ÿ“ฆ
Additional products/services: Storage management software development services ๐Ÿ“ฆ
Additional products/services: Content management software development services ๐Ÿ“ฆ
Additional products/services: Miscellaneous software development services and computer systems ๐Ÿ“ฆ
Additional products/services: Office automation software development services ๐Ÿ“ฆ
Additional products/services: Compiling software development services ๐Ÿ“ฆ
Additional products/services: Configuration management software development services ๐Ÿ“ฆ
Additional products/services: Software integration consultancy services ๐Ÿ“ฆ
Additional products/services: Custom software development services ๐Ÿ“ฆ
Additional products/services: Software support services ๐Ÿ“ฆ
Additional products/services: Software development services ๐Ÿ“ฆ
Additional products/services: Software implementation services ๐Ÿ“ฆ
Additional products/services: Software configuration services ๐Ÿ“ฆ
Additional products/services: Software consultancy services ๐Ÿ“ฆ
Additional products/services: Software maintenance and repair services ๐Ÿ“ฆ
Additional products/services: Software supply services ๐Ÿ“ฆ
Place of performance: South-West ๐Ÿ™๏ธ
Description of the procurement:
โ€œThe University of Limerick (UL) will appoint a successful supplier for the supply of a Customer Relationship Management System (CRM). The initial project is...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals:
โ€œContract will be issued for a period of 36 months initially and can be renewed on an annual basis for a period of 12 months up to a maximum of 5 years in totalโ€
Additional information: All information relating to this tender is published on www.etenders.gov.ie

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: Please see RFT document for further details.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: Please see RFT document for further details.

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-03-19 14:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender must be valid until: 2020-03-18 ๐Ÿ“…
Conditions for opening of tenders: 2019-03-19 14:00 ๐Ÿ“…

Complementary information
Review body
Name: Office of the High Court
Postal address: Four Courts Ground Floor, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 18886000 ๐Ÿ“ž
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Source: OJS 2019/S 034-076872 (2019-02-13)